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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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California
1 review
0 helpful votes
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Great selection
August 28, 2024

I was able to get exactly what I wanted at a great price. This geny hitch is worth the money!

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Always a great experience
August 28, 2024

Great variety (everything I've needed), competitive prices, and outstanding customer service. Also like that they're local.

Date of experience: August 18, 2024
Pennsylvania
1 review
0 helpful votes
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Just right
August 28, 2024

Video instructions showing my exact vehicle really made this whole process very straight forward.

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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Timken Bearings
August 28, 2024

Awesome from start to finish! Had the bearing kits that I needed at a reasonable price.

Date of experience: August 18, 2024
Tennessee
1 review
0 helpful votes
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Great product
August 28, 2024

Great product, super easy install. I was afraid I would have to replace my Thule because the old cradles were broken, but these have saved me a ton of money!

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Prompt delivery
August 28, 2024

Unfortunately the wrong item was sent. Car: Kia Sorento SX-prestige hybrid
Correct item supposedly not available
It is however disappointing that I have to pay $ 17 return shipping even though none of this is my fault

Date of experience: August 18, 2024
New York
1 review
0 helpful votes
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Great buy
August 28, 2024

No issues, but when the order not going thru and I place the call to ask why? The rep has no idea why, so I ends up re-order again, re-trainig your staff will be a great help. Thank you

Date of experience: August 18, 2024
Oregon
2 reviews
0 helpful votes
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FAST Shipping
August 28, 2024

I was concerned about damage during shipping, which are the only negative things posted about this product. Mine arrived the day they said it would with some fairly heavy damage to the external shipping box. I opened it up to find no damage! The ad is accurate, literally a plug and play for my needs. I was very thrilled with that. Like many others said, the hardest part was getting it on the roof! The AC blows cold like the winter, and I would highly recommend this product and company for your replacement AC needs!

Date of experience: August 18, 2024
Wisconsin
1 review
0 helpful votes
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Got my parts. No problems.
August 28, 2024

Got my order was pleased, do not like being forced to fill this out.

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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Great customer service
August 28, 2024

I've used you in the past and been very happy with your service! Website is easy to scroll through to find all the items I needed.

Date of experience: August 18, 2024
Illinois
1 review
0 helpful votes
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Fast shipping
August 28, 2024

Etrailer packed the items well and they were shipped quickly

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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Maxxair Fan Circuit Board
August 28, 2024

Fast delivery. Watched a You Tube Video. Made replacement easy. Thank you

Date of experience: August 18, 2024
Virginia
1 review
0 helpful votes
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Transaction was easy!
August 28, 2024

Easy shopping! I like that you offer paypal as a payment method

Date of experience: August 18, 2024
Arkansas
2 reviews
0 helpful votes
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Easy ordering
August 28, 2024

Easy ordering and fast shipping, looks like a quality product. Haven't had time to install yet.

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Excellent chat support and fitment assistance! Thank you for the advice on the RX350 hitch!

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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Always great support
August 28, 2024
Updated review

Great help. Alway have what I need. Shipper was less than desired, but not fault of trailer. Finally got my item a week late due to USPS deliver to way wrong address.

Date of experience: August 18, 2024

Always easy
August 24, 2023
Previous review

Always easy.

Date of experience: August 23, 2023
Texas
1 review
0 helpful votes
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Great LP/CO moniter
August 28, 2024

My moniter arrived on time and in good condition. Installation was easy and test indicated that it works as it should. I like that expiration date is printed on the front. Green light is at the bottom so no garish green lights at night. One feature that I really like is that an alert, once muted, stays muted for up to 5 minutes, giving you time to react without listening to a constant loud horn.

Date of experience: August 18, 2024
California
3 reviews
0 helpful votes
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Old Trailer new parts!
August 28, 2024

Everything you need for your trailer! They had what I needed to revamp this old trailer. Very helpful,parts shipped right away!

Date of experience: August 18, 2024
Texas
1 review
0 helpful votes
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Product worked great.
August 28, 2024

I hate on line purchases. You never know what you're going to get. I wasn't sure the cargo box hinges would work due to sone slight differences with how they look. They attached well and only time will let me know how good they really are.

Date of experience: August 18, 2024
Colorado
1 review
0 helpful votes
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Good communication with the company
August 28, 2024

My first order was cancelled by the company due to the fact my delivery address was different from my billing address. I was contacted immediately of the cancellation. I spoke with a customer service person and told to try and order again. I did. It was also on the cancellation board. I spoke with customer service again via email and was able to explain my circumstances and was helped to get the order through. Now even though it was a hassle. These customer service reps all tried to help and were very professional. Because of their efforts I received my product and it was great! Thank you again for the great service I received and for the happy ending!

Date of experience: August 18, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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