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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I was able to get exactly what I wanted at a great price. This geny hitch is worth the money!
Great variety (everything I've needed), competitive prices, and outstanding customer service. Also like that they're local.
Video instructions showing my exact vehicle really made this whole process very straight forward.
Awesome from start to finish! Had the bearing kits that I needed at a reasonable price.
Great product, super easy install. I was afraid I would have to replace my Thule because the old cradles were broken, but these have saved me a ton of money!
Unfortunately the wrong item was sent. Car: Kia Sorento SX-prestige hybrid
Correct item supposedly not available
It is however disappointing that I have to pay $ 17 return shipping even though none of this is my fault
No issues, but when the order not going thru and I place the call to ask why? The rep has no idea why, so I ends up re-order again, re-trainig your staff will be a great help. Thank you
I was concerned about damage during shipping, which are the only negative things posted about this product. Mine arrived the day they said it would with some fairly heavy damage to the external shipping box. I opened it up to find no damage! The ad is accurate, literally a plug and play for my needs. I was very thrilled with that. Like many others said, the hardest part was getting it on the roof! The AC blows cold like the winter, and I would highly recommend this product and company for your replacement AC needs!
Got my order was pleased, do not like being forced to fill this out.
I've used you in the past and been very happy with your service! Website is easy to scroll through to find all the items I needed.
Fast delivery. Watched a You Tube Video. Made replacement easy. Thank you
Easy shopping! I like that you offer paypal as a payment method
Easy ordering and fast shipping, looks like a quality product. Haven't had time to install yet.
Excellent chat support and fitment assistance! Thank you for the advice on the RX350 hitch!
Great help. Alway have what I need. Shipper was less than desired, but not fault of trailer. Finally got my item a week late due to USPS deliver to way wrong address.
My moniter arrived on time and in good condition. Installation was easy and test indicated that it works as it should. I like that expiration date is printed on the front. Green light is at the bottom so no garish green lights at night. One feature that I really like is that an alert, once muted, stays muted for up to 5 minutes, giving you time to react without listening to a constant loud horn.
Everything you need for your trailer! They had what I needed to revamp this old trailer. Very helpful,parts shipped right away!
I hate on line purchases. You never know what you're going to get. I wasn't sure the cargo box hinges would work due to sone slight differences with how they look. They attached well and only time will let me know how good they really are.
My first order was cancelled by the company due to the fact my delivery address was different from my billing address. I was contacted immediately of the cancellation. I spoke with a customer service person and told to try and order again. I did. It was also on the cancellation board. I spoke with customer service again via email and was able to explain my circumstances and was helped to get the order through. Now even though it was a hassle. These customer service reps all tried to help and were very professional. Because of their efforts I received my product and it was great! Thank you again for the great service I received and for the happy ending!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

