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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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Colorado
1 review
0 helpful votes
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Leveling system main board went bad
September 1, 2024

Easiest transaction I have ever had reference to our toy hauler.
Main board for Lippert 3.0 leveling system went bad 3 days prior to our vacation.
Made the purchase online due to the weekend.
Followed up on Monday to verify items would be mailed next day.
Communication with Etrailer was fantastic and I had items in my hands by the next day, installed within an hour and all systems worked perfectly.
Thank you Etrailer.

Date of experience: August 22, 2024
New York
1 review
0 helpful votes
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Great experience
September 1, 2024

Fast delivery, right equipment and great customer service.

Date of experience: August 22, 2024
Texas
4 reviews
0 helpful votes
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Flex trailer hitch
September 1, 2024

Very smooth shopping process and straight forward…excellent product selection and quality. Very fast delivery, arrived sooner than expected!

Date of experience: August 22, 2024
Iowa
1 review
0 helpful votes
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I called for a new load leveler/ sway bar setup. I was directed to a product that matched my requirements. The website has great videos to help setup and make installation easy and successful. Thank you

Date of experience: August 22, 2024
Pennsylvania
3 reviews
0 helpful votes
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Great company
September 1, 2024

Easy process, great product. Well packaged easy install…………………….

Date of experience: August 22, 2024
Colorado
1 review
0 helpful votes
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Thank you
September 1, 2024

It was great. Part is perfectly and works great. Easy ordering.

Date of experience: August 22, 2024
Massachusetts
1 review
0 helpful votes
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I needed some replacement parts for attaching a Thule roof rack system and this was MUCH more affordable than ordering directly or even from Amazon! Thank you!

Date of experience: August 22, 2024
Washington
1 review
0 helpful votes
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Some confusion, but it fit
September 1, 2024

The item's description stated that it only fit the base model Sequoia. I took a chance and ordered it. It fits the "sport" model of my 2018 Sequoia as well. But it did come in a box that stated the item was for 2008 to 2014 Toyotas. Some confusion but it still fit all the same.

Date of experience: August 22, 2024
Georgia
1 review
0 helpful votes
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Replacement boat trailer jack wheels
September 1, 2024

It was incredibly easy! I went online and found the wheels needed to fit my existing jack and placed the order and had them in just a few days. Perfect transaction

Date of experience: August 22, 2024
Virginia
1 review
0 helpful votes
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Perfect
September 1, 2024

Exactly what I ordered and it arrived on time. The fit was perfect.

Date of experience: August 22, 2024
Ohio
1 review
0 helpful votes
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Great service
September 1, 2024

Good price, the installation videos were great, quick delivery and great follow up

Date of experience: August 22, 2024
South Carolina
1 review
0 helpful votes
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Looks works/great
September 1, 2024

If working along it will appear that hitch is too narrow; but once you get it parallel to front and bottom of truck it will fit (tight had to use hammer). Go slow inch at a time and check it is not hitting cooler, have to turn it 90 degrees as it goes up. I only had one floor jack and stand; two jacks would have cut install time about 75%. Did have to drill one hole in truck frame a little bigger.

Date of experience: August 22, 2024
California
1 review
0 helpful votes
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Easy install, great quality
September 1, 2024

This was my second hitch install from etrailer, for a Curt hitch. They are great quality and etrailer provides easy installation instructions.

I put this on my 24 Honda Pilot and it took all of 10 minutes. Hides nicely behind spare tire. Obviously not as streamlined as the from the factory Honda hitch (and lowers ground clearance slightly) but it works great for my needs. The tailgate sensor works but it's not as consistent as it was pre-hitch.

Date of experience: August 21, 2024
Missouri
1 review
0 helpful votes
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Custom wiring Harness
September 1, 2024

Wrong fit. Went to dodge dealer and where they referred me too. Dodge dealer in Enid Oklahoma said their opinion was. They could order a harness as traveling, would have to stay around there. To find out would cost us another 170.00 to 200.00. We did show this harness, that we received from you, but can't use. Not blaming you at all! Just need lights on a new trailer. I didn't know about LED lights or if having LUX model makes a difference?

Date of experience: August 21, 2024
Arkansas
1 review
0 helpful votes
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Did it myself
September 1, 2024

As I was expecting it was a relatively easy and straightforward job.

Date of experience: August 21, 2024
Oregon
1 review
0 helpful votes
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Great product at a great price
September 1, 2024

As expected and plenty of options to choose from with informative videos.

Date of experience: August 21, 2024
Arizona
1 review
0 helpful votes
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Perfect fit, easy to install
September 1, 2024

Ordering, shipping, install, the entire experience was easy.

Date of experience: August 21, 2024
Illinois
1 review
0 helpful votes
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Very well made and easy to attach
September 1, 2024

Bought a set of vertical, and a set of horizontals. Verticals are in front portion of trailer, horizontals in the back. Works like a dream

Date of experience: August 21, 2024
Kentucky
1 review
0 helpful votes
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Easy to order
September 1, 2024

Easy to order at a good price, received in a reasonable time o

Date of experience: August 21, 2024
Florida
1 review
0 helpful votes
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Got the steps lightning fast, but could have used some packaging, the stairs were just put in a box that fell apart by the time it got to me. Thankfully, nothing wrong with the stairs!

Date of experience: August 21, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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