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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Delivery was on time installed them in time for this weekends getaway.
They were great, stable, stayed on, little hard to adjust the mirror cause they're very very tight and hard to adjust, but once you get them the great
Had a tire but needed a wheel to complete a set for a spare for my trailer. Reasonably priced and was delivered in just a few days.
I bought this ac as a replacement/upgrade as my rear unit went out. So far the unit seems way better then the factory domestic one that failed. Didn't arrive when it said it would but It didn't cost me nothing for shipping so 🤷🏻‍
This "flat five" harness was exactly what I needed for connecting my Subaru Outback hitch to my new SeaDoo Switch trailer. The 2024 trailers have adopted the five pin format which makes the surge brake work properly in reverse, ie not stop you from backing. With this 5th pin electrical connection there's no need for the old metal pin override.
The hitch for perfectly and the video for installation was accurate, clear and easy to follow. A nice project for my son and me to do together
I was able to get an answer on how fast I could drive with out the mirrors getting blow off. I don't want to have to pay for replacement mirrors,
The key was received quickly. I still haven't used it but I'm trusting that it will work because I ordered one for another RV some time ago and it worked just fine.
You really should just give your customers the option to just say "yes I got my stuff"
Good videos on youtube. Test fit went well.
Box had holes poked into it from hitch, All bolts and instructions were securly taped to hitch.
Etrailer had exactly what I needed and the order delivered ahead of schedule, no complaints
Great price and quick delivery. Will definitely use again.
I had to call customer service regarding my order and it was resolved quickly and order shipped immediately.
I placed the order on a Wednesday and payed extra for it to be delivered on Thursday but the package didn't arrive until Friday around 2. That wouldn't usually be a big deal however I order a hitch for a truck so that it could leave Friday to Texas but the package didn't arrive on time and I had to change the plans. On the other hand, the package I ordered was correct and worked as it should.
We ordered the refrigerator security latch. The holes didn't matxth so we had to drill our own. Seems to be a nearly universal complaint but it's still a great product
I have enjoyed using this company for my needs. They have been very attentive and the follow-through is wonderful. Service is quick and painless. Thank you so much.
The swagman bike rack I ordered was delivered quickly and in perfect condition. It was easy to assemble and works great!
Was able to find what I needed, they shipped it asap, very good customer care
Excellent, other that the pin to lock the hitch had to be modified to use on Ram 3500
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members