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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The hitch came quick from etrailer and was very easy to install. I took basically the allotted time in my driveway by myself. I will say that the metal brackets did not sit totally flush without slightly bending which made installing the actual hitch a little more difficult. But overall a great product and easy to install.
Fast delivery. Fit perfect. Great service. And here are some extra characters to meet the minimum required amount.
I ordered new brake assemblies and drums for my boat trailer. Lot's of options and good pricing. One of the brakes i ordered was wrong (my mistake), customer service was fantastic and got me squared away quickly. I would highly recommend etrailer.
Excellent customer service, Christine helped me with a question I had. Great website to browse and order from. Appreciate the videos about installation. I ordered a $20 wrench from Amazon and it took about 30 minutes to install.
Etrailer's response time back to my request was super fast - I received a replacement the next day.
I was able to research and decide on the product to best fit my use based on info I was able to get from them. They had the items in stock and shipped promptly. The products fit as expected and will function well.
I have the greatest expectations from eTrailer because they have been consistently great with every order I ever placed with them!
Etrailer continues to be consistently reliable with availability and delivery.
Order was shipped quickly and arrived on time. Installation was simple when following the instructions video. Took a little longer going solo but still within an hour.
Kelly was very helpful and even worked late to make sure my order got in and shipped on time! Hard to find good customer service anymore and Kelly's was top notch!
Customer service great, but paid for fast shipping that was then delayed by three business days.
Included Bolt Kit (M10 X 1.25mm) did not match my 2004 Toyota Camry XLE 3.0L.
A quick trip to the hardware store for two M10 X 1.50 X 30mm grade 10.9 (Gr. 8) bolts for the driver's side.
I recommend to clean the threads of the existing weld nuts in the car frame. Cleaning Guarantees bolts go in easily and you will Not strip the threads.
Reused the three existing passenger's side bolts that were on the muffler mount.
My order arrived FAST. The door Lock Unlock Trunk remote came with a dead battery. The remote programmed to the car on the first attempt with a new battery.
Second time I've ordered from etrailer and have been happy both times. Item arrived much faster than I expected and we installed the trailer hitch the next day. Exact fit for our car along with online videos for our specific model vehicle made it a great DIY install. Will definitely be back again. Thanks for a pleasant transaction.
Superior customer service! I highly recommend etrailer for your towing needs.
Great deal on rims with free shipping. Nice special shipping boxes.
Quickly delivered exactly what I ordered. Instillation video was very helpful.
Ordering process was easy and delivery was fast, very satisfied with the wheel itself as well.
They fit perfectly,what else can I say?After asking my Local dealer they gave me your address.
Delivery was on time installed them in time for this weekends getaway.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members