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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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I needed a specific tire size that was hard to find for my lawn business trailer. Etrailer had the tires and mounted on new rims for cheaper than I could get just the tires for from other companies. Online ordering was easy and delivery came two days sooner than expected. 1st time customer now a customer for life. Thank you etrailer for keeping me on the road to success!

Date of experience: August 23, 2024
North Carolina
1 review
0 helpful votes
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My Vintage Skamper
September 3, 2024

I found the parts! I looked a lot of places ~~ I found my door parts here,
Fast delivery...Just what I needed...

Date of experience: August 23, 2024
Illinois
1 review
0 helpful votes
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Not fit good fit to vehicle
September 3, 2024

Fast delivery. Easy order in line. Was able to check for for make and model in line to fit my car. But when putting it on, which is not easy, it was an inch on both sides to small to reach attachment. Husband was able to add to it with metal sheets. Not everyone can do this. Would have had to send it back otherwise.

Date of experience: August 23, 2024
Washington
1 review
0 helpful votes
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Website very informative and helpful.
September 3, 2024

Very easy and informative website and helpful follow-up emails.

Date of experience: August 23, 2024
Canada
1 review
0 helpful votes
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Tow mirrors
September 3, 2024

Amazing mirrors,I would highly recommend these mirrors to all jeep gladiator owners. Thanks! LOUISE

Date of experience: August 23, 2024
Florida
1 review
0 helpful votes
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One of Two
September 2, 2024

Ordering was easy, and delivery time was as stated. But only one item was correct, the other was a different size fitting on the trailer end of the propane hose. I still have to call the company, and find out what went wrong. I didn't have any confusion when making my online choices, I read information carefully

Date of experience: August 23, 2024
Ohio
1 review
0 helpful votes
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Quality
September 2, 2024

Fender quality is good. If it some how manage ti break I will be buying from here again

Date of experience: August 23, 2024
Pennsylvania
1 review
0 helpful votes
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I can see that time and quality is an important factor with E trailer. Thank you E trailer!Th

Date of experience: August 23, 2024
Colorado
1 review
0 helpful votes
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Satisfied Overall
September 2, 2024

Overall satisfied with experience. Received a quality product, at a good value. Shopping, checkout, etc was easy.

4 stars because website showed wheels were in stock and would be delivered on Monday. Apparently wheels were not in stock, or at different warehouses, and were delivered on Tuesday night and Wednesday night. I wasn't in a hurry, but inaccurate information or broken promises don't earn 5 stars...

Date of experience: August 23, 2024
Texas
1 review
0 helpful votes
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The part still existed? Yep!
September 2, 2024

The company that manufactured my RV didn't have the part. It was a 1999 Casita. They were kind enough to refer me to etrailer, and even emailed me the link with a photo. I replaced the broken part, and it worked perfectly. Thank you! DR

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
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Baby moons for my camper trailer
September 2, 2024

It's nice to see the video added as well. Showing exact details and measurements is more helpful than my previous online experience with other listings. Can't wait to see these on my Riverside Retro 177.

Date of experience: August 23, 2024
Utah
1 review
0 helpful votes
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Easy fitment.
September 2, 2024

The installation video made it a snap. Very close to your estimated time to install. Be careful about pushing the bolts up into the frame.

Date of experience: August 23, 2024
Canada
1 review
0 helpful votes
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Shipment was fast. An arrived on Time. Would recommend etrailer to everyone

Date of experience: August 23, 2024
Ohio
1 review
0 helpful votes
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No muss. No fuss.
September 2, 2024

Easy to order. Shipping progress updated regularly. Hitch arrived in good shape. However, I recommend beefing up the bottom corners of the shipping carton. One end of the hitch was poking out of its end of the carton.

Date of experience: August 23, 2024
Georgia
1 review
0 helpful votes
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Excellent
September 2, 2024

Tow bar and accessories arrived two days early. I installed the same day. Etrailer videos on YouTube gave me the courage to install it myself.

Date of experience: August 23, 2024
Michigan
1 review
0 helpful votes
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Easy install
September 2, 2024

Great price and ready for installation.
The bearings came pre-greased with more than enough grease.

Date of experience: August 23, 2024
Virginia
1 review
0 helpful votes
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Great parts and service
September 2, 2024

Very easy to use and everything went as promised. Good selection and parts were competitively priced.

Date of experience: August 23, 2024
Colorado
1 review
0 helpful votes
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Quality products.
September 2, 2024

Quality products. Very easy website. Delivered as promised.

Date of experience: August 23, 2024
Colorado
1 review
0 helpful votes
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Kenda Trailer Tire on rim
September 2, 2024

Arrived early in boxes. Very happy with this purchase. Highly recommended.

Date of experience: August 23, 2024
Washington
1 review
0 helpful votes
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Found what I needed easily, the morryde step above step latch. Fits most step above applications but if you have a 26" or wider door opening you may need to install rivet nuts in your step above in order to get the latch to engage the wider door frame. Fairly simple install but it's not a universal part. Bolts to the existing holes in my Grand Design Solitude 390 but the door is wider and there's a gap.

Date of experience: August 23, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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