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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Oregon
1 review
0 helpful votes
Follow Al V.
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Good, But Not Great
September 3, 2024

Ordering my Drawtite hitch for 2006 Honda Accord was quick and easy, price was right and the item was delivered quickly. But when I went to take the shipment from where it was dropped off (front porch) I noticed a section of the hitch end sticking out of box approximately 2-3 inches. This was disappointing. I opened the box to inspect the hitch. I was surprised that the item was not packaged in a more protective manner. There was no padding around the ends of hitch which likely caused it to punch out of the box during the shipping process. After inspection nothing appears too damaged except there is some paint that has chipped off exposing the bare metal. And nothing appears bent or out of alignment although I have not mounted the hitch to my vehicle yet. I'm hoping things mount correctly and that the receiver is square to my vehicle.

Date of experience: August 24, 2024
Michigan
1 review
0 helpful votes
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Very fast delivery and good price
September 3, 2024

Nice price on product. And fast delivery and free shipping. Like the plug and go.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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We paid extra for shipping and still didn't get in a timely manner.

Date of experience: August 24, 2024
Arizona
1 review
0 helpful votes
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Quality hitch and fast service
September 3, 2024

Quality hitch, installation video was very helpful and it showed up in a few days. Awesome.

Date of experience: August 24, 2024
Alabama
1 review
0 helpful votes
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Always good at e-trailer. Excellent resource and info on products with great service on

Date of experience: August 24, 2024
North Carolina
1 review
0 helpful votes
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3 stars
September 3, 2024

I ordered a pair of camper jacks a week or so ago. The speed in which i got my product was very nice but the condition it showed up in was unacceptable. The box was tore up and the jacks were clearly a repackage. The stickers containing warnings are so scratched up it was unreadable, the support legs were bent and the cable on one of the jacks has broken wires. The jacks function as intended but the state of the jacks is unacceptable.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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My order
September 3, 2024

Nice site, easy shopping/ordering! Fast shipping...

Date of experience: August 24, 2024
Georgia
2 reviews
0 helpful votes
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Great
September 3, 2024

Quick service delivery was very quick. Ordered on Monday delivered on Thursday

Date of experience: August 24, 2024
Minnesota
1 review
0 helpful votes
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Great product. Better service.
September 3, 2024

Great organization of products that pair together to make a complete kit. Prices were competitive and free shipping even beat Amazon. Thank you for making this easy.

Date of experience: August 24, 2024
South Dakota
1 review
0 helpful votes
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Great price, fast shipping, thank you.
September 3, 2024

Easy to find and decide.very easy to order and payment was very smooth too.

Date of experience: August 24, 2024
Michigan
1 review
0 helpful votes
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Arrived Quick
September 3, 2024

👍🏼 Always a good experience, Second or third time ordering from them

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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Great bike rack that can't be locked to receiver hitch
September 3, 2024
Updated review

Ordering, receiving, and assembling was, as always with etrailer, first rate. What frustrated me was that there was nothing in the ad that clarified that you can't use a locking pin to attach it to the receiver hitch like all other bike racks. A cable is what I'm resorting to, but thieves at trailheads can make short work of them. Very frustrating not to have known that going in.

Date of experience: August 24, 2024

Simple, straightforward, spot on advice!
August 8, 2017
Previous review

Like every other experience I've had with etrailer, my technical question about wiring a 4 pin to 7 pin adaptor to the power was answered quickly, and experty. Thanks, Jameson!

Tom P. - Seattle

Date of experience: August 8, 2017
Illinois
1 review
0 helpful votes
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I ordered on a Monday and live 2 hours from etrailer location and it didn't show up until the following Monday. The package was all beat up with an apology note from USPS

Date of experience: August 24, 2024
Georgia
1 review
0 helpful votes
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Well designed and fit properly.
September 3, 2024

The receiver hitch fit perfectly. The issues I encountered installing were related to the age of the vehicle. Specifically, the threaded bolt hole in the frame had significant rust. I spent a lot of time with WD-40, a brush, and working the 1/2" bolt.

Date of experience: August 24, 2024
Pennsylvania
1 review
0 helpful votes
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Experience with E Trailer
September 3, 2024

Very good experience, everything ordered came thru and was correct

Date of experience: August 24, 2024
Virginia
1 review
0 helpful votes
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Great
September 3, 2024

Easy shopping and moving around in the website. Seems to have a lot of options.

Date of experience: August 24, 2024
Washington
1 review
0 helpful votes
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Good
September 3, 2024

Product is good and hefty. Though, Descriptions don't describe how tight the press brake corners are or aren't in this case, this tongue is not tight broke, good for tubing not channel iron unless like grinding.

Date of experience: August 24, 2024
GB
1 review
0 helpful votes
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Great company!
September 3, 2024

Fast delivery! Great experience. Would definitely order from again!

Date of experience: August 24, 2024
West Virginia
1 review
0 helpful votes
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I have an older Yakima 4-bike bike rack, with a 1.25" stinger. My new vehicle has a 2" hitch, and therefore I bought a 2" to 1.25" adapter sleeve. However, this created a new problem. The old hitch pin is threaded for only a short section, which is not long enough to reach the through the sleeve adapter to the stinger. This replacement threaded hitch pin is threaded across about half its length, more than enough to reach the stinger. The hitch pin appears to be high-quality construction.

Date of experience: August 24, 2024
Nebraska
1 review
0 helpful votes
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Great, Fast Delivery
September 3, 2024

Very fast delivery on my hitch! My husband said it was very easy to install and done in less than an hour!

Date of experience: August 24, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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