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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Ordering my Drawtite hitch for 2006 Honda Accord was quick and easy, price was right and the item was delivered quickly. But when I went to take the shipment from where it was dropped off (front porch) I noticed a section of the hitch end sticking out of box approximately 2-3 inches. This was disappointing. I opened the box to inspect the hitch. I was surprised that the item was not packaged in a more protective manner. There was no padding around the ends of hitch which likely caused it to punch out of the box during the shipping process. After inspection nothing appears too damaged except there is some paint that has chipped off exposing the bare metal. And nothing appears bent or out of alignment although I have not mounted the hitch to my vehicle yet. I'm hoping things mount correctly and that the receiver is square to my vehicle.
Nice price on product. And fast delivery and free shipping. Like the plug and go.
We paid extra for shipping and still didn't get in a timely manner.
Quality hitch, installation video was very helpful and it showed up in a few days. Awesome.
Always good at e-trailer. Excellent resource and info on products with great service on
I ordered a pair of camper jacks a week or so ago. The speed in which i got my product was very nice but the condition it showed up in was unacceptable. The box was tore up and the jacks were clearly a repackage. The stickers containing warnings are so scratched up it was unreadable, the support legs were bent and the cable on one of the jacks has broken wires. The jacks function as intended but the state of the jacks is unacceptable.
Great organization of products that pair together to make a complete kit. Prices were competitive and free shipping even beat Amazon. Thank you for making this easy.
Easy to find and decide.very easy to order and payment was very smooth too.
👍🏼 Always a good experience, Second or third time ordering from them
Ordering, receiving, and assembling was, as always with etrailer, first rate. What frustrated me was that there was nothing in the ad that clarified that you can't use a locking pin to attach it to the receiver hitch like all other bike racks. A cable is what I'm resorting to, but thieves at trailheads can make short work of them. Very frustrating not to have known that going in.
Like every other experience I've had with etrailer, my technical question about wiring a 4 pin to 7 pin adaptor to the power was answered quickly, and experty. Thanks, Jameson!
Tom P. - Seattle
I ordered on a Monday and live 2 hours from etrailer location and it didn't show up until the following Monday. The package was all beat up with an apology note from USPS
The receiver hitch fit perfectly. The issues I encountered installing were related to the age of the vehicle. Specifically, the threaded bolt hole in the frame had significant rust. I spent a lot of time with WD-40, a brush, and working the 1/2" bolt.
Very good experience, everything ordered came thru and was correct
Product is good and hefty. Though, Descriptions don't describe how tight the press brake corners are or aren't in this case, this tongue is not tight broke, good for tubing not channel iron unless like grinding.
I have an older Yakima 4-bike bike rack, with a 1.25" stinger. My new vehicle has a 2" hitch, and therefore I bought a 2" to 1.25" adapter sleeve. However, this created a new problem. The old hitch pin is threaded for only a short section, which is not long enough to reach the through the sleeve adapter to the stinger. This replacement threaded hitch pin is threaded across about half its length, more than enough to reach the stinger. The hitch pin appears to be high-quality construction.
Very fast delivery on my hitch! My husband said it was very easy to install and done in less than an hour!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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