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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great saved a ton doing the job my self. Instant installation was just as shown on the video took a little over an hour with no damage or pop tabs. Thanks to the detailed directions.
Great service, product and competitive pricing and Thank you for the fast shipping!
I had purchased a hitch wiring harness from another retailer and it was a nightmare to install with no customer service and would not work properly. Bought another from ETrailer and it was quickly delivered, easy to install, and works! Thanks for saving my trip!
I purchased a hitch I knew I liked. The price was good, the hitch arrived quickly and as promised.
Etrailer knows what they are doing.
Had everything I needed at a reasonable price for my camper.
Item arrived quickly and fit as expected. Would recommend to anyone installing trailer wiring on their own
I'm away from home at work and will not be able to open my delivery for another week.
Great service and fast deliver. Well built equipment fit with no issues. Instructions could use a redue so they are more defining for those with limited mechanical experience.
The wiring harness arrived promptly, with instructions. I had watched YouTube videos on how to install it and using that info with the instruction sheet, I found the installation simple. I tested the harness using a trailer; everything works properly. Thanks!
You had what I was looking for at the best price. Free shipping is always appreciated too. Thanks.
Experience was good. Got my wires. But keep getting request to review
Ordered the recommended for a 2008 Sienna. Fits like a glove!
I received the part that I ordered. I was able to install it and it is working properly. The only issues that I have the part was not in the original parking and only had 2 of the 4 screws for proper installation.
Great prices fast shipping and quality products. Can't go wrong.
I ordered the same part twice my mistake need to send part back
I was looking for a trailer hitch for my 2017 Outback and was guided to etrailer.com. It was easy to find what I needed and the purchasing process went smoothly.
Ordered on and received item a week later, amazing for Alaska, thanks
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members