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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Ordered part for our Maxxair fan. Delivery was quick. Part was spot on. No issue with fitting and has a nicer quality than original.
Very satisfied with the hitch. Easy installation instructions.
In stock products and easy to fine, shipping was on time and quick
My experience was good would order from you again and recommend you guys to other people very fast and good
I just installed the hitch yesterday. It was somewhat tight but it fits I am very happy with the results. I would recommend this for anyone with a 2021 CRV
I emailed etrailer.com giving them my vehicle make and model to inquire what they had for a 2013 outback.
They replied the next day with two hitch options and included the wiring pigtail for connecting trailer lights. The pricing aLeo included free shipping bonus. Their fast response also included pictures and very detailed installation videos for my car. As a DIY person your company saved me money and time. I also received my hitch after placing my order in a timely manner.
Positive. The hitch was received in good condition. The installation was straight-forward. Unfortunately, getting the bolts aligned and threaded was challenging (had to install without a visual line of sight), so that added significant time. Result was satisfactory.
It fits a little bit tight. But a little tapping and it lines up perfectly. So back to fishing and elk camping. 🙂🙃
The chain i ordered was 3/8 inch diameter
I needed a pair of 5/16 inch diameter. Your person I called into said you didn't carry that size. So I found them on Amazon
Quick and easy site to navigate the site, the videos are very informative.
Product as advertised. Easy ordering. Prompt accurate delivery.
Fast great product, the best on the market fits perfect thank you
Exactly what we were looking for. I don't like having to fill this much info out though!
I ordered a hitch and bike rack for my Honday CR-V. I loved that etrailer allowed me to quickly identify what I needed based on the make/model of my car. I placed the order and received both in just a few days. The videos on their site were also excellent.
After I figured out what suspension bags I needed, I ordered and they arrived in a reasonable time and it was what I ordered. They were packed in a fort Knox box!
The same experience as I have come to expect. It is nice to see and hear from the experts.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members