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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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The axle on our sea Ray trailer had excessive wear on the sea surface and was leaking grease badly. Installed the bearing buddy seal and sleeve kit to solve the issue. Works like a dream.đź‘Ť
The shipping date initially saying that it was going to get delivered on a Tuesday, but I didn't get it till Friday. And the box was a bit tore up, including some damage to the finish. Despite all of that, all the parts were there, and it's just a hitch afterall.
The passenger side bolts are much more difficult than the driver side, but the entire installation still took less than 20 minutes for me. I recommend a trailer as always. I've been shopping here for years.
Very good, especially what is exactly what they are showing you in photos for you to buy, you order what you want and it is exactly what you asked for
Got a new car that didn't have a hitch and dealer wanted $800+ to install one. I got this one ordered and delivered in less than a week and install took an hour and a half.
Easy site to use and search products. Quality products for the money!
Excellent products and shipping was fast. I recommend Etrailer to others interested in trailer parts.
I was a bit concerned that the hitch for a Lexus 350hl wouldn't fit my 450hl, but the consumer comments confirmed that it will fit perfectly. That's all I needed to know. Thanks!
E-Trailer had the towing draw bar (ball mount) I needed, with an unusually long drop. Price was good, shipment was quick.
Parts for my original RV toilet seat no longer have an exact match. I was able to find and install a replacement that fits, but the bolt covers don't fit.
Quick delivery and was easy to install. Lots of helpful videos on how to install.
Fast shipping and items are exactly what we needed and ordered.
Product slightly scratched because it came out of box on both sides.
I ordered a replacement BlueOx cable for towing my Jeep behind my motorhome. They had great reviews and they lived up no to them. It was easy, quick, and priced right.
Your on-line catalog is easy to find anything I have been looking for; whether for our truck or for our trailer. Prices are extremely competitive and items are always delivered in perfect condition and on time.
Great customer service in helping me confirm I was ordering the correct products and the receiver hitch arrived in 2 days, very fast shipping. Plus the install video was a step by step video for my specific vehicle as they have a video of most all the vehicles that you are installing on. And I could watch the video and see what was involved in the process and what tools I needed for No suprises then I could go back and watch install video over and over and pause and do the install in the same steps as the video and everything went very well during the install
Also had a representative from etraier contact me and offer help and was there to answer any questions if I had any
Have not installed yet. Watched the videos looks like it should be no problem
Perfect fit, great video on replacing the cover. Quick delivery of quality component. I love dealing with these guys!
Have not installed the product yet but will update the review once I do
Just what I was looking for and should have them installed in a few days.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members