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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Always great to use e-trailer. Got my shipment as I ordered and the website was detailed correct so I could get the right hole spacing on the rim
Ordered from website on 8/18 given an estimate of delivery 8/21, piece didn't even ship until 8/22 and delivered 8/24…could've ordered from Amazon and guaranteed delivery on 8/21
Had to remove wiring box and bumper cover, but otherwise easy install. Perfect for my bike rack.
Website was easy to navigate. Price was cheaper than many other sites. Was easy to order and feel comfortable you had the correct part for your vehicle. What I purchased was delivered quickly.
Easy to install works great! The drive and slave heads are removable, makes it less difficult to install.
Although the correct item was shipped, the image on the web site and the packing was completely different.
As always E Trailer is very helpful and has competitive pricing. Will return again and again.
Ordered a new taillight for my camper and unfortunately, the only lens for my camper has some variations compared to the other taillight. For example, a reverse light was not available.
I found the hard to find part that I needed. I also save good bit of money over the alternatives.
I needed to mirrors for my 09 Tacoma that I was having issues finding with conflicting information. Once I used etrailers website with year make and model I hade plenty of options. Click, click and fast delivery,- I was still a little nervous...Installed and boom! Very happy. Thanks for the ease and professionalism and knowledge of products and fitment along with quality products.
Needed to replace a broken strut for my Thule Evolution, and etrailer had what I needed. I figured out what I needed to do and how, but some might benefit with a diagram or two of how to take the strut off and what tools are needed.
I know nothing about hitches for 5th wheels. Etrailer made it simple to find the one I needed for my 2024 Chevrolet 3500.
Excellent customer service and website. Etrailer makes selecting and ordering easy and I was confident that I was ordering the right parts. Product descriptions, pictures, and videos, and instructions in the box are very helpful. Product was delivered quickly and is exactly as described. Price is fair.
Etrailer is a model for how all line purchases should be.
The box the hitch was in had numerous rips and the hitch itself was scratched and scuffed in at least five spots. Just cosmetic so not going to bother with a return.
Products ordered arrived a week later than expected. If the only option of shipping vendor is USPS from you all I will probably shop elsewhere. I have experienced bad service from them recently on orders from other vendors. Shipping isn't a cheap date anymore and I've realized it seems to be the Wichita Ks post office that falters. That's my story, have an awesome day! George
I have ordered a hitch from you before and it works great. Thanks for the great service on this last hitch, and sending me the correct one promptly.
This is my second purchase with Trailer and I am really pleased. Shipping was fast and carefully packaged. The orders were true to the description on the website and most importantly, the instructions were just a sheet of paper, not a book where you need to go to university to understand it.
Easy to install, good kit. Had all the parts I needed and direction were simple.
Quick and easy, great price. I put etrailer in my contacts and will definitely consider them for future purchases
Ordered hub grease caps for Catalina rv, service was quick and so was delivery. Great people to do business with. Received 2 emails from employees. One from salesman and one from sales lady in shipping.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

