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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Pennsylvania
1 review
0 helpful votes
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Nice Rims and tires
September 5, 2024

Always great to use e-trailer. Got my shipment as I ordered and the website was detailed correct so I could get the right hole spacing on the rim

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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Unreliable Delivery Estimate
September 5, 2024
Updated review

Ordered from website on 8/18 given an estimate of delivery 8/21, piece didn't even ship until 8/22 and delivered 8/24…could've ordered from Amazon and guaranteed delivery on 8/21

Date of experience: August 26, 2024

Simple and worked well on mobile
August 28, 2024
Previous review

Simple and worked well on mobile

Date of experience: August 18, 2024
Illinois
1 review
0 helpful votes
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Great hitch!
September 5, 2024

Had to remove wiring box and bumper cover, but otherwise easy install. Perfect for my bike rack.

Date of experience: August 26, 2024
New York
1 review
0 helpful votes
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Website was easy to navigate. Price was cheaper than many other sites. Was easy to order and feel comfortable you had the correct part for your vehicle. What I purchased was delivered quickly.

Date of experience: August 26, 2024
Idaho
1 review
0 helpful votes
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Solara 18v awning
September 5, 2024
Updated review

Easy to install works great! The drive and slave heads are removable, makes it less difficult to install.

Date of experience: August 26, 2024

Easy search and find
June 3, 2023
Previous review

Easy search and find

Date of experience: June 3, 2023
Connecticut
1 review
0 helpful votes
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Although the correct item was shipped, the image on the web site and the packing was completely different.

Date of experience: August 26, 2024
Pennsylvania
1 review
0 helpful votes
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As always E Trailer is very helpful and has competitive pricing. Will return again and again.

Date of experience: August 26, 2024
New York
1 review
0 helpful votes
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I guess it was OK
September 5, 2024

Ordered a new taillight for my camper and unfortunately, the only lens for my camper has some variations compared to the other taillight. For example, a reverse light was not available.

Date of experience: August 26, 2024
Michigan
1 review
0 helpful votes
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I found what I needed.
September 5, 2024

I found the hard to find part that I needed. I also save good bit of money over the alternatives.

Date of experience: August 26, 2024
California
1 review
0 helpful votes
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I needed to mirrors for my 09 Tacoma that I was having issues finding with conflicting information. Once I used etrailers website with year make and model I hade plenty of options. Click, click and fast delivery,- I was still a little nervous...Installed and boom! Very happy. Thanks for the ease and professionalism and knowledge of products and fitment along with quality products.

Date of experience: August 26, 2024
Montana
1 review
0 helpful votes
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Box repair
September 5, 2024

Needed to replace a broken strut for my Thule Evolution, and etrailer had what I needed. I figured out what I needed to do and how, but some might benefit with a diagram or two of how to take the strut off and what tools are needed.

Date of experience: August 26, 2024
Colorado
1 review
0 helpful votes
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Champion Hitch (slider)
September 5, 2024

I know nothing about hitches for 5th wheels. Etrailer made it simple to find the one I needed for my 2024 Chevrolet 3500.

Date of experience: August 26, 2024
Virginia
1 review
0 helpful votes
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The Best!
September 5, 2024

Excellent customer service and website. Etrailer makes selecting and ordering easy and I was confident that I was ordering the right parts. Product descriptions, pictures, and videos, and instructions in the box are very helpful. Product was delivered quickly and is exactly as described. Price is fair.

Etrailer is a model for how all line purchases should be.

Date of experience: August 26, 2024
Illinois
1 review
0 helpful votes
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Sienna hitch dinged up in delivery
September 5, 2024

The box the hitch was in had numerous rips and the hitch itself was scratched and scuffed in at least five spots. Just cosmetic so not going to bother with a return.

Date of experience: August 26, 2024
Missouri
2 reviews
0 helpful votes
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Good products
September 5, 2024

Products ordered arrived a week later than expected. If the only option of shipping vendor is USPS from you all I will probably shop elsewhere. I have experienced bad service from them recently on orders from other vendors. Shipping isn't a cheap date anymore and I've realized it seems to be the Wichita Ks post office that falters. That's my story, have an awesome day! George

Date of experience: August 26, 2024
Texas
1 review
0 helpful votes
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Great service!
September 5, 2024

I have ordered a hitch from you before and it works great. Thanks for the great service on this last hitch, and sending me the correct one promptly.

Date of experience: August 26, 2024
Florida
1 review
0 helpful votes
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Happy with my purchase with ETrailer
September 5, 2024

This is my second purchase with Trailer and I am really pleased. Shipping was fast and carefully packaged. The orders were true to the description on the website and most importantly, the instructions were just a sheet of paper, not a book where you need to go to university to understand it.

Date of experience: August 26, 2024
Missouri
1 review
0 helpful votes
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Worked as expected
September 5, 2024

Easy to install, good kit. Had all the parts I needed and direction were simple.

Date of experience: August 26, 2024
Colorado
1 review
0 helpful votes
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Quick delivery, great price.
September 5, 2024

Quick and easy, great price. I put etrailer in my contacts and will definitely consider them for future purchases

Date of experience: August 26, 2024
Missouri
1 review
0 helpful votes
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Great service
September 5, 2024

Ordered hub grease caps for Catalina rv, service was quick and so was delivery. Great people to do business with. Received 2 emails from employees. One from salesman and one from sales lady in shipping.

Date of experience: August 26, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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