etrailerReviews 18,888

Shopping experience was good - very happy with that. Follow up was also good. The delivery wasn't good - the shelf was left at the end of my driveway - 130' from the house/trailer. It weighed approximately 250#. I had to get a neighbor to help me carry it up to my garage. I wonder what would happen to someone who didn't have help readily available and/or couldn't left their half of the shelf. The shelf is not installed yet as the Manufacturer (Keystone) couldn't tell me if any plumbing/wiring was underneath the floor. So, when I have time I will need to take the panels down to look for myself before I can install it.

Easy shopping through eTrailer, very happy with the quick shipping. 😊

Great as always! We searched items we were needing, and if they had it, we were sure we could depend on etrailer!

I order a part on a Wednesday and paid $80+ for expedited shipping to get the part to my location on Friday, so that I would have it for my return home trip on Sunday. As it turned out the part did not arrive by Friday, and the UPS facility it was sent to did not deliver on Saturday. Bandy honestly told me the wrong shipping method was used and she could find no solution to get it to me by Sunday. They would have expected me another part but they shipped the last part they had in inventory. She refunded my shipment cost. Therefore I had to stay an additional 1 1/2 days. I would have given this a 1 star had it not been for her honesty. If I could give her a 5star, and shipping a 1star I would do so.

I needed to replace a Titan model 60 drum brake actuator on a much-needed work trailer. My order was quickly filled and shipped. This prompt service allowed a work crew to use the trailer the following week.

Very quick and easy. I typed in year model of vehicle and bought the one that came up. Wrong build was the first one listed. Just put out of stock, or something to that effect.

Thanks for your help in getting another pad. I've lost 2 in less than year. P

Excellent service. Superb quality every time. I appreciate all the help

Great printed instructions including lots of pictures, which is helpful for visual people definitely would buy this hitch again

I received my order very fast. The items were as described and installed with no issues.

I received my order as requested with no issues. I always receive top-notch quality service and parts.

1st time with you, i will definitely return. I liked the followup on delivery.

Easy to find my product and it shipped very soon after placing my order.

I did receive the part in a timely fashion. However, the part ordered was defective. A new part is being shipped. Thank you for the quick and kindly response to my defective part concerns. A special thank you to Madison who took the time to ratify the issue.

When parts are being packaged, I feel they could do better. The bag of hardware had burst open & were everywhere, & missing a few nuts.