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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Bought trailer wheels and tires so can't really review them as they were only just delivered.
They're round, and they look like wheels and tires, and the rubber smells like rubber.
They bounce good, and will really bounce high if dropped from very far up I'm sure, maybe somebody with a plane can try that! (A helicopter will work too)
Not going to taste one, unless some kind of freebie is involved!
Won't be able to check fit and finish until the weekend, but they look pretty, and I'm sure will make some men excited! But not me, I have self control!
We buy with etrailer for our trailering needs and tires for trailers. They are always prompt with delivery and have the best selection along with helpful information on how to use whatever you buy from them.
I've returned my order because didn't match my needs, wrong measurement, but was my fault that didn't pay attention etrailer uses different ways to measure.
Fits great and the welds look healthy. Wish I had an easy electrical receptacle
I've used etrailer several times to rebuild old trailers for my son's sunfish sailboats. They have a great selection, very good prices, and fast shipping. I really enjoy using them.
Etrailer is an excellent company. I had to rebuilt/retrofit my trailer to accommodate my son's sunfish, and etrailer has been a great source of parts I couldn't find locally. Fast shipping and great prices.
Easy transaction. Quick home delivery. Solved my problem well.
Thanks - STOP ASKING FOR MORE DATA FOR THE REVIEW PLEASE
THIS IS REALLY ANNOYING... THIS IS CUSTOMER ABUSE!
Ordered the new replacement part for my 2004 R&R 10' bull nose trailer. It fit like a glove! The website made it easy to select the correct replacement part and they kept me updated on tracking and delivery!
Great job!
Simple, well explained products and ordering. Videos will be a big help.
It was easy to find the hitch I needed. Simple ordering; fast shipping.
Knowing the electric brake/drum 12" size and bolt pattern got me to the right parts. Using Etrailer's RV seach was telling me 10" brakes(not correct). So be sure you check drum size, hub bolt pattern, etc, match before ordering.
Looks like just the part I need, and good shipping time.
After having a trailer versus road debris accident, I had to repair my trailer of both tires and wheel fender. I was able to get all the products in within a two days of ordering them and get the trailer back up to road ready minimum time off
Kristin B was very helpful on the live help chat client.
WHen the hitch receiver was shipped, one edge of the mounting bracket was bent about 5 degrees inward which caused it to no longer fit around the frame. I had to bend it back in place with a floor jack and then hammer it into position to get it to fit. Ultimately everything worked out fine, but probably added a couple more hours to the task.
Kristin B was very helpful on the live help chat client
Had all the information I needed to order the right part. Part has been installed and fit perfectly. Steps are back in working order.
My shopping experience was easy and videos were helpful
We love this place! Everyone is very knowledgeable and always helpful. We just purchased a 5th Wheel hitch actually our second one for another truck. It's installed and all went well. We have purchased several different items along the years and never any issues. Highly recommend calling or going to website all user friendly.
Very easy to order and pay for my item. Great and friendly people
Great place to buy, I ordered in a Sunday and a few days later received my package, everything was as described
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members