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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I had to modify the car bumper support and the receiver to get it to mount. Not a plug and play by any means
Order was perfect and shipping was super fast. I will order from them again in the future.
Quick and easy. Have not installed as of yet. Package showed up on time.
Great installation videos for hitch and wiring harness. Both hitch and harness arrived faster than predicted.
Easy process to navigate from search to install. Install was very easy and bolted right up.
I messed up my order the first time, and was able to get it straightened out.
I really appreciate the instructional video on how to measure trailer wheels/tires. After watching the video I was able to find the correct wheels for my boat trailer.
I don't give 5 stars but I am back for a second purchase with etrailer.com. I received from UPS and the driver warned me the box was ripping and exposed parts. Fortunate that it was well covered at the receiver part with the bolts etc intact. All is well and nothing damaged. I have used the chat feature twice now and very pleased with that.
I am very satisfied that I got my key through you guys for my local locksmith was going to charge me $47.00 to have one made. Was very timely shipping an it was such an easy process.
Easy to find what tailgate bike pad works for the type of truck
The item had a clear description of what i was purchasing, as well as a detailed video going over the air conditioner's functions and accessories coming with it. The website as very user friendly.
This company was the only one I found that had the part I needed!
Always good supply and service. But my 16k Pro Series Reese Figthwheel hitch also needs the handle spring.
Installation of the tow hitch was not difficult and took about 3 hours to complete with intermittent pauses needed to replay the how-to video guide.
I needed some new weld-on hinges for my enclosed trailer, and etrailer.com had them in stock and ready to go, also at the best price. Would definitely shop again in the future.
Easy to order what I needed and it was shipped to my home for free in two days. Great service!
Had a couple issues getting the right roof rack but customer service was super quick to respond and shipped the replacement right away.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members