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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Received with the box torn and a little bit of the black powdercoating was taken off, no structural damage. Installed in less than an hour.
Changed everything to LED about 6 years ago and the only ones that hadn't burnt out or flickered enough to cause a seizure are the ones rarely used. I started 2 years ago going back to filament bulbs. I know they aren't near as efficient but much less frustrating.
It was the wrong size because I measured wrong and sent it back and you didn't have the smaller size
That I needed
Easy purchase and great selection. Highly recommended. Will purchase from again.
The folks at etrailer have ruined online ordering for me. The level of communication and follow up from them is second to non. Everything about the experience is top tier that no other on line retailer even comes close to.
Great and easy process,,,although it took about 1 1/2 hrs to install but we got it on
Very good service and order follow up, will definitely recommend etrailer to others
Best ordering experience by fare. They go as fare as telling you every person that gets your order together and when you receive it they ask if you got it. No other place does that.
Etrailer sent via USPS and they added a whole new definition of "snail" delivery. According to tracking it was in the local area for 4 days before it finally got delivered.
Exceptional! Great job! Fits as expected. Would definitely recommend.
Excellent experience start to finish. The wiring harness I ordered was plug and play. Perfect
I had one installed in 2008 and after a few drags i needed to replace it. I guess that since 2008 the hole patterns changed and a new install had to be performed. All went well.
Great place to buy from, great service, fast shipping, and great prices!
Would be better with bulk orders and pricing
Needed parts for my truck camper, found what I needed on this web site. Purchasing experience was fast, easy, and delivery was prompt.
Ordered car mats. Paid $80 for 2 mats.
Average quality. The box was large enough to accommodate the mats laying flat. No inside packaging therefore the mats jostled during shipping and are bent every which way. Having issues in getting them to lie flat.
Had great comparisons of the available hitches and super install videos.
Good option for generic mount, no need to enter fifty characters to describe experience
Great prices, items were delivered very fast. I would definitely recommend etrailer for all your trailer needs.
Great support staff. Best place put together your own rack design, especially using old school Yakima, Thule and Rockymount.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members