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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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After explaining my problem with lights on my camping trailer to telephone expert, he said that the item # ******* should eliminate my problem, but it did not. I am returning the product.
I got my order Hughes Power Warchdog on time but I have problem. App is no longer available at Google play store and the QR code on the instructions manual is not working as well. Please help
Will always use you guys. When ever I can get something for my trailers I look you guys up. You always have what I need and I can always find something that is new that I have never seen before.
I was unsure as to which trailer wiring harness to use. Christine A was very helpful in helping me choose.
& the aftercare customer service is next level, shop with confidence.
Lots of communication as my order was processed, picked, packed and shipped.
Ordered a replacement door latch for our trailer. Arrived quickly. Haven't installed yet. Well made, good quality.
Shipping was great and very easy to install. Employees were great at answering questions
Quick response and fast delivery. Thank you very much. Products are great quality.
Called to be sure I was ordering the correct product for my truck. Very helpful staff. Offered to take my order right there and then but declined as I like the on-line experience. Pre-assembled the load lifter product tonight and will install in the morning.
I was not confident that the order will actually arrive on time. Just from previous experiences with mail order facilities. But the hitch arrived on the expected date and we had it for our pick up of our new TT!
Great they had what I needed and delivered it on time as they said it would be
The items I received were exactly as described, shipping was fast and everything worked perfectly.
Fast process and shipping. Great product. Product was packaged well and shipped fast.
I appreciate all of the facts and specs and details on the listing so I can see dimensions and angles of photos that are not normally on other websites plus the videos are a bonus
Ordering on this site was easy and fast.
It's a trailer hitch. Easy to install, fits great.
As always you have all the help and info to make your purchase easy and trouble free
Easy website to navigate. Price was reasonable & shipping was fast. Wound up ordering both front & back. Very easy to replace.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members