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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Yes, I got a great experience with the customer service with you guys confirming that I got the product. I haven't tested the product but it looks very very awesome. Thank you and and have
Hard to find vintage trailer parts. Even when the vintage trailer FB community failed, you can always count on ETrailer!
Easy and quick checkout, fast delivery and follow-up. Highly recommend
Delivered as promised, have not installed, will provide further review once installed.
The website is simple to use. The video on how to install gave me peace of mind knowing i could do this myself, and i did. Followed the video step by step and was able to get it mounted myself in under 4 hours!
Easy & simple to navigate your website. Found the hitch I was looking for, at a great price.
The extra 2 bearing caps were damaged in transit by FedEx Ground. Not a surprise. Maybe in the future your company might thingk of packaging them in a separate box. 1 bearing cap was slightly dented but usable. Overall, I'm pleased with my experience using your company.
Great overall service with fast shipping!
B&W hitch for the WIN every time
I purchased two complete trailer axles with brake assemblies,hubs, bearings and suspension parts. Far less expensive than local businesses without a runaround. Ended up buying four tires and rims from them as well. I'll be using them more in the future
I do not want to say anything that may take 50 letters or more if you want my feedback, just give me some yes or no questions. I normally don't do these reviews but your way of making a review your product does not meet with what I like to do and that is, I don't wanna write something that says
Perfect replacement part for lost(?) awning end cover. Fit Solara awning on Thor C-Class Geneva.
Would buy again... hope not to;-)
Great product and worked out great. These will be a lot more sturdy
One of the products I ordered was not good. I ended up using another brand to do the job. The other products I used did not work in the application I needed.
I purchased a rail foot for my roof rack. It is always easy to find the right custom part on the website. The price is always competitive and it always ships within a few days. E trailer is my go to site.
Really like the service and follow up. Vent worked perfectly. Highly recommend this site.
Great product and super speedy shipping! Thank you for the great communication and support!
Very fast delivery of the hitch, and reasonably priced. Seems to be a good value.
Ordering from trailer is fine, no issues. Delivered on time.
Assembly was easy, although this rack is very heavy. It fits both of my hitch receivers, 2 inch and 1 1/4 inch.
It is unwieldy and I can see some challenge in putting it in the receiver.
One thing I don't care for is the extra bracket that has to be screwed on for bikes with a 20 inch tire. I'd rather this be adjustable on the rack, not a separate piece that has to be taken off or added depending on what bike you intend on caring.
Easy path to order, as described, fit perfectly around exhaust, looked at video and put it in, no problem..
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members