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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The stabilizer kit arrived in good condition, it was well packaged. I watched the Etrailer video of how to install and found it very helpful. The installation went very well.
Excellent service provided by etrailer. I was very impressed with how quickly I did received my order within two short days. Also I am very pleased with my new Rhino rack platform after mounting it on my vehicle. Really good quality material & great look too! Thank you
So far 4 stars...Will rate 5 stars upon delivery date 8/22/24.
Fast, easy ordering. The reviews of the product were very helpful.
Etrailer made it easy to find the hitch bike carrier that was best for my situation. Shipping was fast.
Parts came fast and where exactly what I needed. A lot cheaper than amazon.
Both orders were good and arrived on time with excellent communication.
Package arrived on time and in good shape. No fault of etrailer, but the directions could have been more clear. Tolerances are very tight and once I got the first two pieces together, the rest went fairly well.
Shopping with etrailer has been great, they always seem to have what i need, and shipping is fast.
Ordered the USB port. Works great. Didn't come with mounting screws, but all is well.
Ordered package of 6 LED replacement bulbs. That package was scotch taped together, but all the bulbs worked, so good news. Overall another happy purchase form etrailer
First time ordering, will wait until product arrives and 8s installed. Very user friendly site navigation.
Despite a problem at checkout, customer service was easy to work with and was able to solve the issue in a timely manner and verified my order shipped.
Parts arrived when specified,perfect fit,recommend e-trailer
Ordered a 12volt tv/dvd combo, came on time as promised.
Simple to connect and works fine.
E-trailer had the needed items. Shipped promptly and well packed. Arrived on time. A defines positive experience these days.
Great customer service, got updates and follow ups from etriler confirming that my order was ships out and received!
Our master cylinder replacement for our pontoon trailer was exactly as described and Rush shipping was not very much and very worth it. I would do business with e-trailer again and recommend them as well.
Very easy to use your website. I found the part
I needed with little effort.
I placed my order and it was delivered 2 days ahead of scheduled. It was packed well with discretion to not harm part.
Ordering the part was simple. Part came as advertised and tracking info was easy. Follow service seems to be very good also
Very easy to select the correct wiring harness for my vehicle. Great tracking system to follow the progress of the order.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members