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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Illinois
1 review
0 helpful votes
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Great
September 8, 2024

Website was easy, delivery was quick, always use etrailer was impressed with customer service last year when I ordered wrong hitch. Was very helpful fixing my mistake

Date of experience: August 29, 2024
Georgia
2 reviews
0 helpful votes
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Quick and easy, a perfect fit.
September 8, 2024

Easy and quick and a perfect fit. Tracking the order was also easy and delivered on time.

Date of experience: August 29, 2024
Delaware
1 review
0 helpful votes
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Direct replacement.
September 8, 2024

Replaced a non-functioning 8 year old unit. Extremely easy repair.

Date of experience: August 29, 2024
Wisconsin
1 review
0 helpful votes
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I had to return the hitch because Toyota had two different size nuts requiring two different bolt sizes. This would have affected the integrity of the hitch. I contacted Joshua and Amy and a return authorization was issued. The hitch was dropped off at UPS and is on it's way back.
The help and understanding provided were very much appreciated.

Date of experience: August 29, 2024
Washington
1 review
0 helpful votes
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I'm locked and looking good
September 8, 2024

I ordered a slam door cargo locks. Perfect fit and ez to install.
My order came right on time!
I will continue to get my RV parts from Trailer.

Date of experience: August 29, 2024
California
2 reviews
0 helpful votes
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Shopping was a breeze
September 8, 2024

Expert advice even for a novice made it easy to make my choice.

Date of experience: August 29, 2024
Pennsylvania
1 review
0 helpful votes
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Damadged in shipment
September 8, 2024

So Far So Good. Almost seems too easy to be true. Hope the shipping end works this great. Well the shipping end did not do so well.Bracket was bent. I did a quick repair for installation purposes.,thinking that parts were quick and easily available they were not. After finding that proper repair was going to be my only answer i dissembled the bracket for the second time and did a proper repair and refinish. Thirty dollars is not much by todays standards for repairs. You do have to make a profit, Thank you. Pete Boyer

Date of experience: August 29, 2024
Texas
1 review
0 helpful votes
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Easy
September 8, 2024

Arrived in time for install before my vacation trip. As advertised.

Date of experience: August 29, 2024
Illinois
1 review
0 helpful votes
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It was great seeing the comments and replies for each part as I wouldn't have known the front is different from the rear for my Yakima Skybox.

Date of experience: August 29, 2024
California
1 review
0 helpful votes
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Etrailer saved me from having to get a whole new roof rack, instead allowing me to extend its life with some key parts

Date of experience: August 29, 2024
Louisiana
1 review
0 helpful votes
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Great quick shipping easy install
September 8, 2024

Easy to shop and check fitment. Super easy install and very quick shipping

Date of experience: August 29, 2024
New York
2 reviews
0 helpful votes
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Superior Customer Experience
September 8, 2024

Excellent shopping experience. Site was easy to navigate, I found exactly what I was looking for, and check was a breeze. Delivery was fast and everything was intact. Thank you!

Date of experience: August 29, 2024
New Mexico
1 review
0 helpful votes
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Unique inventory, but pricey & slow
September 8, 2024

Positive: They were the only ones I could find who carried this accessory.
Negative: the part was expensive & shipping delayed

Date of experience: August 29, 2024
Maryland
1 review
0 helpful votes
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Great Experience
September 8, 2024

Very simple. I ordered the parts, I paid what was agreed, and my parts arrived a few days later.

Date of experience: August 29, 2024
Texas
2 reviews
0 helpful votes
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As advertised, no problemo
September 8, 2024

I got the item I ordered right away, no problems. I have dealt with etrailer in the past and everything went well.

Date of experience: August 29, 2024
Minnesota
1 review
0 helpful votes
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Great service
September 8, 2024

Ordered parts, they came fast and exactly as described. Very simple online process.

Date of experience: August 29, 2024
Ohio
1 review
0 helpful votes
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I bought a Curt hitch and wiring for a 2007 Ford E-350. It arrived very quickly and was a breeze to install. I had everything hitch and wiring done within about an hour. The part that took the longest was routing the wires through the panels and floor. I'd definitely recommend getting something from here based on my experience.

Date of experience: August 29, 2024
South Carolina
1 review
0 helpful votes
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Ch504 key
September 8, 2024

Great and timely service - no issue with the key and lock compatibility

Date of experience: August 29, 2024
Minnesota
1 review
0 helpful votes
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Great product!
September 8, 2024

I don't usually write reviews for anything, but I will for this. This product works extremely well, packaging was great, the instructions were clear AND the videos for installation make this such an easy DIY project. Would recommend this product and this company to anyone looking to add wiring to their car.

Date of experience: August 29, 2024
Georgia
1 review
0 helpful votes
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Bike and hitch purchase
September 8, 2024

Bought a hitch for a 2020 sienna and a bike carrier. Both seem to be of nice quality and the purchase went smoothly.

Date of experience: August 29, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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