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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Website was easy, delivery was quick, always use etrailer was impressed with customer service last year when I ordered wrong hitch. Was very helpful fixing my mistake
Easy and quick and a perfect fit. Tracking the order was also easy and delivered on time.
Replaced a non-functioning 8 year old unit. Extremely easy repair.
I had to return the hitch because Toyota had two different size nuts requiring two different bolt sizes. This would have affected the integrity of the hitch. I contacted Joshua and Amy and a return authorization was issued. The hitch was dropped off at UPS and is on it's way back.
The help and understanding provided were very much appreciated.
I ordered a slam door cargo locks. Perfect fit and ez to install.
My order came right on time!
I will continue to get my RV parts from Trailer.
Expert advice even for a novice made it easy to make my choice.
So Far So Good. Almost seems too easy to be true. Hope the shipping end works this great. Well the shipping end did not do so well.Bracket was bent. I did a quick repair for installation purposes.,thinking that parts were quick and easily available they were not. After finding that proper repair was going to be my only answer i dissembled the bracket for the second time and did a proper repair and refinish. Thirty dollars is not much by todays standards for repairs. You do have to make a profit, Thank you. Pete Boyer
It was great seeing the comments and replies for each part as I wouldn't have known the front is different from the rear for my Yakima Skybox.
Etrailer saved me from having to get a whole new roof rack, instead allowing me to extend its life with some key parts
Easy to shop and check fitment. Super easy install and very quick shipping
Excellent shopping experience. Site was easy to navigate, I found exactly what I was looking for, and check was a breeze. Delivery was fast and everything was intact. Thank you!
Positive: They were the only ones I could find who carried this accessory.
Negative: the part was expensive & shipping delayed
Very simple. I ordered the parts, I paid what was agreed, and my parts arrived a few days later.
I got the item I ordered right away, no problems. I have dealt with etrailer in the past and everything went well.
Ordered parts, they came fast and exactly as described. Very simple online process.
I bought a Curt hitch and wiring for a 2007 Ford E-350. It arrived very quickly and was a breeze to install. I had everything hitch and wiring done within about an hour. The part that took the longest was routing the wires through the panels and floor. I'd definitely recommend getting something from here based on my experience.
I don't usually write reviews for anything, but I will for this. This product works extremely well, packaging was great, the instructions were clear AND the videos for installation make this such an easy DIY project. Would recommend this product and this company to anyone looking to add wiring to their car.
Bought a hitch for a 2020 sienna and a bike carrier. Both seem to be of nice quality and the purchase went smoothly.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

