Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I always had a good experience in the past so I returned to buy a good quality product.
Original rims ordered were out of stock. Call customer service and they were very helpful in finding a replacement.
Fast delivery and direct fit! Fastest installation Iv ever done
The Etrailer.com website was very user-friendly. They were on-time with delivery of our pop-up camper tires, and their Track Delivery button gave me a peace-of-mind status update every time I (periodically) clicked on it.
... The video is made for one primary purpose; to sell hitches!
... Impeccable customer service excellence... ps: PLEASE! Don't fail my humble, ordering experience. Please be an honest online company.
Sincerely, Stephen patchett
When an item was out of stock, a likely ship date was informed, as was a similar product for me to consider
Great price and quality hitch receiver, but as others have said, the hitch receiver is just put into a large box and by the time it arrives, every pointy edge of the hitch has punched through the box. Simply wrapping some extra packing material around the pointy edges could greatly alleviate this concern. Otherwise, very satisfied with my purchase of this hitch receiver for my Toyota RAV4.
Very self explanatory too just what you need to install this unit also very fast delivery and help online if so needed
The extension mirrors fit over our 2008 RAM, but while driving there was a lot of vibration on the mirrors and they was of no help as far as seeing behind. If you are buying for the use of just backing up, they work just fine.
Please stop sending emails. The product arrived. Would never shop here again just based on the daily updates about my order that arrived weeks ago...
Informative, easy to navigate website to insure your getting the right item for your vehicle. Received the item in extremely fast fashion. Packaged well!
Fender was a perfect fit, service was great! Received my fender very fast. Would do business with them again.
Great website. Like the fact that it will make sure I picked the correct one. Hitch fit perfectly. Putting up wasn't as easy as the video. Had to use a jack on o e side to get the bolts to line up. Might of been because because the truck is 14 years old. But the instruction are good and all pars were supplied.
My experience was a straight forward order. No problems ordering and receiving what I wanted and needed. It was shipped quickly and recieve when told I would receive it.
Everything came as advertised. At first thought the abbreviated instructions were overly simplified, but they were perfect.
The air bags I order arrived on time and the instructions where very simple which made it a breeze to install
Purchased a tail light to replace one that was broken on my 2012 Forest River Tent Trailer and it arrived quickly for a great price and exactly as described.
Easy to use website. Follow up on order was great. I was able to figure out exactly what I needed. The email confirmation of the order was great. Shipping/tracking information made it easy to follow up.
My 30 year old winch was showing it's age. This was a straight up replacement, same size, same rating.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

