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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Indiana
1 review
0 helpful votes
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15" - 6 lug rims
September 14, 2024

I always had a good experience in the past so I returned to buy a good quality product.
Original rims ordered were out of stock. Call customer service and they were very helpful in finding a replacement.

Date of experience: September 4, 2024
New York
1 review
0 helpful votes
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Direct fit
September 14, 2024

Fast delivery and direct fit! Fastest installation Iv ever done

Date of experience: September 4, 2024
Ohio
1 review
0 helpful votes
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Very good!
September 14, 2024

The Etrailer.com website was very user-friendly. They were on-time with delivery of our pop-up camper tires, and their Track Delivery button gave me a peace-of-mind status update every time I (periodically) clicked on it.

Date of experience: September 4, 2024
Arizona
1 review
0 helpful votes
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A poor installation video.
September 14, 2024
Updated review

... The video is made for one primary purpose; to sell hitches!

Date of experience: September 4, 2024

.
August 2, 2024
Previous review

... Impeccable customer service excellence... ps: PLEASE! Don't fail my humble, ordering experience. Please be an honest online company.
Sincerely, Stephen patchett

Date of experience: July 23, 2024
Minnesota
1 review
0 helpful votes
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Great service
September 14, 2024

When an item was out of stock, a likely ship date was informed, as was a similar product for me to consider

Date of experience: September 3, 2024
Georgia
2 reviews
0 helpful votes
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Great price and quality hitch receiver, but as others have said, the hitch receiver is just put into a large box and by the time it arrives, every pointy edge of the hitch has punched through the box. Simply wrapping some extra packing material around the pointy edges could greatly alleviate this concern. Otherwise, very satisfied with my purchase of this hitch receiver for my Toyota RAV4.

Date of experience: September 3, 2024
New Hampshire
1 review
0 helpful votes
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Great!
September 14, 2024

Fast Fast Fast fast fast fast fast fast fast fast fast fast fast

Date of experience: September 3, 2024
Georgia
1 review
0 helpful votes
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Advent air condition
September 14, 2024

Very self explanatory too just what you need to install this unit also very fast delivery and help online if so needed

Date of experience: September 3, 2024
Virginia
2 reviews
0 helpful votes
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They had the product that fit our truck.
September 14, 2024

The extension mirrors fit over our 2008 RAM, but while driving there was a lot of vibration on the mirrors and they was of no help as far as seeing behind. If you are buying for the use of just backing up, they work just fine.

Date of experience: September 3, 2024
North Carolina
1 review
0 helpful votes
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Please stop sending emails. The product arrived. Would never shop here again just based on the daily updates about my order that arrived weeks ago...

Date of experience: September 3, 2024
Illinois
1 review
0 helpful votes
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Draw-tite hitch
September 14, 2024

Informative, easy to navigate website to insure your getting the right item for your vehicle. Received the item in extremely fast fashion. Packaged well!

Date of experience: September 3, 2024
Missouri
1 review
0 helpful votes
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Springs
September 14, 2024

All the parts fit exactly and was exactly what was ordered. I would use etrailer again.

Date of experience: September 3, 2024
Minnesota
1 review
0 helpful votes
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Customer service is very helpful!
September 14, 2024

Fender was a perfect fit, service was great! Received my fender very fast. Would do business with them again.

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Hitch fit perfectly
September 14, 2024

Great website. Like the fact that it will make sure I picked the correct one. Hitch fit perfectly. Putting up wasn't as easy as the video. Had to use a jack on o e side to get the bolts to line up. Might of been because because the truck is 14 years old. But the instruction are good and all pars were supplied.

Date of experience: September 3, 2024
Washington
1 review
0 helpful votes
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My experience was a straight forward order. No problems ordering and receiving what I wanted and needed. It was shipped quickly and recieve when told I would receive it.

Date of experience: September 3, 2024
Colorado
1 review
0 helpful votes
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Fits perfect
September 14, 2024

Everything came as advertised. At first thought the abbreviated instructions were overly simplified, but they were perfect.

Date of experience: September 3, 2024
California
1 review
0 helpful votes
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Fast delivery and excellent product
September 14, 2024

The air bags I order arrived on time and the instructions where very simple which made it a breeze to install

Date of experience: September 3, 2024
Utah
1 review
0 helpful votes
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Product Received Faster Than Expected
September 14, 2024

Purchased a tail light to replace one that was broken on my 2012 Forest River Tent Trailer and it arrived quickly for a great price and exactly as described.

Date of experience: September 3, 2024
Indiana
1 review
0 helpful votes
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Easy and Fast service
September 14, 2024

Easy to use website. Follow up on order was great. I was able to figure out exactly what I needed. The email confirmation of the order was great. Shipping/tracking information made it easy to follow up.

Date of experience: September 3, 2024
New York
1 review
0 helpful votes
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Excellent replacement.
September 14, 2024

My 30 year old winch was showing it's age. This was a straight up replacement, same size, same rating.

Date of experience: September 3, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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