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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Fit perfectly on a 2008 Ford escape! Great video of installation.
Thank you,
Rick
No thank you I am just confirming I received the part as requested in email
E trailer is always a great place for parts and service you need! Thanks
The item I ordered was the wrong size. I contacted Lauren in customer service who was great. She was very friendly and helpful. She assisted me with the return and helped with ordering the right one.
I received the Curt hitch and it installed per written and video instructions. I still need to get an adapter to torque the bolts on the right side due to the tight fit.
Fast delivery, made me feel like they valued me as a customer.
Bought Malone brackets to hold canoe in place on roof rack. Worked perfectly.
As other reviewers have mentioned, the hitch is slightly misalligned. I loosely placed the 3 drivers side bolts in to hold it in place. On the passenger side. Only 2 of the 3 holes aligned. (The second one barely so). I will need to dremel out the third hole or see if I can get a c-clamp on it, as others have suggested. Besides that, I'm happy so far. I have not used it yet so I cannot attest to the long term use of it.
Great products and customer service up till I received the bed bars and rod racks. Unfortunately I ordered the t slot pieces for the roof and didn't need them. I have sent several emails asking if they can be returned for a refund. I understand I ordered them but don't need them. Even more unfortunate I have gotten no response on possible return of the tracks and track hardware. If you can't take them back at least a response would be nice. Hopefully I hear something soon.
I ordered the wrong part and he was very helpful and very professional with knowledge of what I needed
Found parts I needed, they appear to be in stock. Also used the help chat to find a specific part needed. The shipping took longer than it had stated when I made the order. Good thing I was not in a time crunch. Overall good experience
Right parts every time. Bought at a fair price. Ain't that enough?
Very easy to find exact part I needed, and delivered promptly. Would buy here again.
Firstly, your team at etrailer is exceptional! Easy to order, on time delivery and numerous follow-ups.
That being said, I would hope for prior information and a more thorough installation guide. (I did find a pdf online that omitted the fact that a specialist is necessary to install). After inquiring about at multiple mechanic shops (Meineke, Uhaul) I was informed that the installation requires the attention of a professional "Bumper-Cutter" to complete the job. I am now in search of such specialist to correctly install.
Great website, good prices and selection, excellent fitment information. Super fast shipping, A++Â¥
Fast and Easy, Great tracking of the order - arrived ahead of schedule!
It was easy enough to order online.
Some of the categories seem to be hard to look up though.
I work for Horizon Global & you distribute our parts, but had a hard time trying to find these bearing covers, but finely did.
Good morning! I contacted etrailer two days after the actual delivery date with zero merchandise delivered. #USPS is horrible. I spoke with an etrailer associate by the name of Brandy. She stated that USPS has a 14 day window to investigate the issue. I was not happy with the news not because of Brandy but because of USPS horrible service. I stated I was not pleased but understood also knowing the delivery issue had nothing to do with etrailer. Brandy was very accommodating with a few options of which I said I would wait. Two days later my merchandise had arrived. 😳 Brandy! I have no idea what you did to correct USPS's error but thank you very much. This is why I continue to purchase from etrailer. Great customer service. Again, Brandy, thank you and you do deserve a raise.
Sincerely
Rick R.
The shipping date was delayed, customer service took care of the issue, I am a happy customer
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members