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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Massachusetts
1 review
0 helpful votes
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Getting hitched
September 16, 2024

Quick and easy installation, I would recommend buying from Etrailer.

Date of experience: September 6, 2024
Colorado
1 review
0 helpful votes
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Great service
September 16, 2024

On time and good product.
That is all I really needed to say about this.

Date of experience: September 6, 2024
Kentucky
1 review
0 helpful votes
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The bracket that I bought with the wiring kit doesn't work with the wiring harness and that was a suggestion on your part on Amazon's part that bought together and it doesn't fit it doesn't work it doesn't hold the wire on the bracket that's the only problem I had

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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John
September 16, 2024

Everything when you listed all the specs for the axle it was quick and easy
I'm very satisfied with all the parts and shipping
Thanks

Date of experience: September 6, 2024
Texas
2 reviews
0 helpful votes
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Very easy ordering experience!
September 16, 2024

Very easy ordering experience! Personal follow up email as well to check that everything was okay.

Date of experience: September 6, 2024
Oregon
1 review
0 helpful votes
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Awesome ordering process
September 16, 2024

We had to call to verify and the person that answered was so nice and helpful. The website was awesome

Date of experience: September 6, 2024
Virginia
2 reviews
0 helpful votes
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Ok mirrors for occasional use.
September 16, 2024

The written instructions on the package say that each of the two extension mirrors are adjustable, I cannot find a way to do that as they appear to be in a fixed position. I will keep these to use as I only need them about three or four times a year when trailering my boat for occasional maintenance and cleaning.
E-Trailer does have a great selection and description of products make it easy to shop.
Thanks

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Highly recommend
September 16, 2024

Very easy to navigate the site. Easily found the parts needed,easy check out. Installation was made easy with the How To Videos made the hitch and wiring install a breeze. Would highly recommend etrailer.com for all your trailer needs. Thank you guys!

Date of experience: September 6, 2024
Louisiana
1 review
0 helpful votes
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Amazing
September 16, 2024

The product is exactly as described and was delivered in a timely manner. It fit my 2022 Toyota Highlander XLE perfectly. Even for a novice like myself the install was simple and straight forward. Also your video for the product install on the website is perfect. Thank you!

Date of experience: September 6, 2024
Michigan
1 review
0 helpful votes
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High quality slide tray
September 16, 2024

Fast shipping very pleased with the quality and ease on installation

Date of experience: September 6, 2024
Massachusetts
1 review
0 helpful votes
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Grand Design Awning part
September 16, 2024

Part arrived on time and was just what I needed to fix my awning.

Date of experience: September 6, 2024
Georgia
1 review
0 helpful votes
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Delighted Surprised
September 16, 2024

I had been searching for the items i bought from you but in all the wrong places. I was delighted you had them and and were delivered in great time and quality. Product availability was great. Order placement was very easy

Date of experience: September 6, 2024
Massachusetts
1 review
0 helpful votes
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Great product and great customer service
September 16, 2024

Placed my order for a seat bar was delivered earlier than expected

Date of experience: September 6, 2024
Oregon
1 review
0 helpful votes
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Excellent
September 16, 2024

Fair prices, fast shipping and great customer service. All as always.

Date of experience: September 6, 2024
Virginia
1 review
0 helpful votes
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Kenda tires with rims
September 16, 2024

Tires were priced right and arrived on time. They came eady to install on my utility trailer. Customer service is outstanding as usual.

Date of experience: September 6, 2024
West Virginia
1 review
0 helpful votes
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Very good purchasing experience.
September 16, 2024

Very easy to find what I was looking for, had good product descriptions and easy to make the purchase, a plus was free shipping!

Thanks,

Date of experience: September 6, 2024
Florida
1 review
0 helpful votes
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Road master 2024 FORD MAVERICK flat tow
September 16, 2024

The instructions were spot on. However the video from E TRAILER gave this 68 year old SOB the confidence and guidance to install the bar.

Date of experience: September 6, 2024
Virginia
1 review
0 helpful votes
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Overall Satisfied
September 16, 2024
Updated review

The only concern I have is that I didn't know that the order was being sent in two shipments, one week apart. Everkything else was good.

Date of experience: September 6, 2024

Easy to find needed items
September 5, 2024
Previous review

Easy to find needed items.

Date of experience: August 26, 2024
Illinois
1 review
0 helpful votes
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Timely
September 16, 2024

Got it quick and easy should have better videos for install other then that good

Date of experience: September 6, 2024
Ohio
1 review
0 helpful votes
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1.25 trailer hitch
September 16, 2024

Fit perfectly on a 2008 Ford escape! Great video of installation.
Thank you,
Rick

Date of experience: September 6, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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