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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I ordered a replacement lens for my tail light on my utility trailer. It was easy to find on the website and the shipping was fast.
Easy one stop shopping and everything I need for my TT. Reasonable prices, good shipping.
Pleasant as always with e-trailer. I even enjoy my trailer more as I remember all parts that improved it, and the learning along the way. Piece of mind on the road with less stress and more confidence is huge. The detailed information e-trailer provides about there stuff makes all the difference when choosing the best option.
It works great and we have used it already. That's all I have to say about the subject.
I needed a hitch and wiring harness for my 2020 Honda Passport. The site has good articles and videos describing the difference harness options (4 pin vs 7 pin) to help you determine what you need to buy. And very good installation with tips video. I bought the etrailer hitch as it was the best price and is manufactured by the same manufacturer as Curt but with a different fininsh. My order came quickly in a big box. Putting the hitch on was very straigt forward. You really need to clean out the weld nuts in the Honda's frame. I did it by squirting lubricant and running the bolts all the way to the head 6 times. It took several in and outs with lubricant in between before the bolts would go in easily. I installed the hitch myself using one of those small harbor freight racing jacks. I balanced the middle on the jack and lifted up and three bolts on the left hand tight than moved over to the other side and did the other three. After that I wrenched and wrenched. Getting the torque was pretty touch.
Overall it was pretty easy ones the bolt holes got cleaned out. Have not done wire harness yet but will follow the excellent etrailer video for the Passport.
Great! Awesome company! Simple, easy to follow installation instructions. Fast, honest and helpful online support!
No issues with this transaction, received items as described.
Little to tight in some spots to get your fingers in to put nuts an washers on
I was pleased with the shipping time of my order. They came in and I had them installed within an hour. No problems at all. Thank you.
I just received it this weekend. I didn't get a chance to use it yet
Bought the receiver hitch and it arrived a day early. Easy to install. Using it for a four up mountain bike rack and seems very solid.
Shipment arrived on time, well packaged. Install worked great, except for the part where the slide direction was opposite the original. Easy to fix.
This is a hard to find item for my application. I have a 1 ton work van with oversized wheels and tires and I am having trouble while braking with death wobble. Also occasionally rough roads will introduce the same problem. Hoping that this works.
Ordered 4 complete drum plates, was missing one manual adjuster and spring but they shipped the parts out 2 day shipping and all was good! Stuff happens sometimes and I understand that but they fixed it quickly!
Product received as ordered. Quality is acceptable and received in a timely manner.
Very easy to find what you need and customer service is excellent in my opinion
Easy ordering, fast delivery. Had the product in stock. Will buy from them again.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

