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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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California
1 review
0 helpful votes
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Trailer replacement lens
September 19, 2024

I ordered a replacement lens for my tail light on my utility trailer. It was easy to find on the website and the shipping was fast.

Date of experience: September 9, 2024
Minnesota
2 reviews
0 helpful votes
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As usual, have what I needed.
September 19, 2024

Easy one stop shopping and everything I need for my TT. Reasonable prices, good shipping.

Date of experience: September 9, 2024
Washington
2 reviews
0 helpful votes
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Good people, good products.
September 19, 2024

Pleasant as always with e-trailer. I even enjoy my trailer more as I remember all parts that improved it, and the learning along the way. Piece of mind on the road with less stress and more confidence is huge. The detailed information e-trailer provides about there stuff makes all the difference when choosing the best option.

Date of experience: September 9, 2024
Washington
3 reviews
0 helpful votes
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It works great
September 19, 2024

It works great and we have used it already. That's all I have to say about the subject.

Date of experience: September 9, 2024
Connecticut
2 reviews
0 helpful votes
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Good experience
September 19, 2024

I needed a hitch and wiring harness for my 2020 Honda Passport. The site has good articles and videos describing the difference harness options (4 pin vs 7 pin) to help you determine what you need to buy. And very good installation with tips video. I bought the etrailer hitch as it was the best price and is manufactured by the same manufacturer as Curt but with a different fininsh. My order came quickly in a big box. Putting the hitch on was very straigt forward. You really need to clean out the weld nuts in the Honda's frame. I did it by squirting lubricant and running the bolts all the way to the head 6 times. It took several in and outs with lubricant in between before the bolts would go in easily. I installed the hitch myself using one of those small harbor freight racing jacks. I balanced the middle on the jack and lifted up and three bolts on the left hand tight than moved over to the other side and did the other three. After that I wrenched and wrenched. Getting the torque was pretty touch.

Overall it was pretty easy ones the bolt holes got cleaned out. Have not done wire harness yet but will follow the excellent etrailer video for the Passport.

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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Excellent experience
September 19, 2024

Great! Awesome company! Simple, easy to follow installation instructions. Fast, honest and helpful online support!

Date of experience: September 9, 2024
New Jersey
1 review
0 helpful votes
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Smooth transaction.
September 19, 2024

No issues with this transaction, received items as described.

Date of experience: September 9, 2024
Michigan
1 review
0 helpful votes
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September 19, 2024

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Date of experience: September 9, 2024
New York
1 review
0 helpful votes
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Excellent
September 19, 2024

This product was good quality, fit properly, & worked as advertised.

Date of experience: September 9, 2024
Massachusetts
1 review
0 helpful votes
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Good product
September 19, 2024

Little to tight in some spots to get your fingers in to put nuts an washers on

Date of experience: September 9, 2024
Kentucky
1 review
0 helpful votes
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Stabilizer jack's
September 19, 2024

I was pleased with the shipping time of my order. They came in and I had them installed within an hour. No problems at all. Thank you.

Date of experience: September 9, 2024
Minnesota
2 reviews
0 helpful votes
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I just received it this weekend. I didn't get a chance to use it yet

Date of experience: September 9, 2024
Texas
1 review
0 helpful votes
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Easy Install
September 19, 2024

Bought the receiver hitch and it arrived a day early. Easy to install. Using it for a four up mountain bike rack and seems very solid.

Date of experience: September 9, 2024
Washington
1 review
0 helpful votes
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Mr
September 19, 2024

Shipment arrived on time, well packaged. Install worked great, except for the part where the slide direction was opposite the original. Easy to fix.

Date of experience: September 9, 2024
Michigan
1 review
0 helpful votes
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Great addition
September 19, 2024

This is a hard to find item for my application. I have a 1 ton work van with oversized wheels and tires and I am having trouble while braking with death wobble. Also occasionally rough roads will introduce the same problem. Hoping that this works.

Date of experience: September 9, 2024
Nevada
1 review
0 helpful votes
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Missing parts
September 19, 2024

Ordered 4 complete drum plates, was missing one manual adjuster and spring but they shipped the parts out 2 day shipping and all was good! Stuff happens sometimes and I understand that but they fixed it quickly!

Date of experience: September 9, 2024
Louisiana
1 review
0 helpful votes
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Good Job
September 19, 2024

Product received as ordered. Quality is acceptable and received in a timely manner.

Date of experience: September 9, 2024
Georgia
1 review
0 helpful votes
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Easy to purchase
September 19, 2024

Very easy to find what you need and customer service is excellent in my opinion

Date of experience: September 9, 2024
Michigan
1 review
0 helpful votes
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Good
September 19, 2024

Easy transaction good videos. Good overview. Hardware was good

Date of experience: September 9, 2024
Wisconsin
2 reviews
0 helpful votes
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Timbren front bump stops
September 19, 2024

Easy ordering, fast delivery. Had the product in stock. Will buy from them again.

Date of experience: September 9, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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