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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Do not pay any attention to the delivery date given at checkout.
Easy to navigate site to locate items quickly
I had discount code but couldn't use it. The system only allows "referral" codes. Kind of bummed about that, but we still made the purchase
The support arms showed up in a tattered box with no awning, so we didn't know if it slipped out of the box and just reaped.
They were in good condition. The awning showed up the next day, also in good condition.
Easy to navigate the site and place an order. Great delivery timing.
I felt you had a large in inventory of parts you responded back to me quickly kept me informed all the way until I got the product great service thank you
Fast shipping
Great discount price and satisfied with product
Got the hitch real quick. They sell quality stuff and good prices. Usually have pictures of the hitch on the car I have.
I found what I wanted without a problem. Order arrived as expected. Had some trouble with payment page.
Easy to find my product. It was on sale. I received my part very quickly. Overall great experience.
Right size, the price was right and delivery time was fantastic
Finding a secure gooseneck hitch lock proved more difficult than I expected. I should have saved time by looking on eTrailer from the start. Their useful search feature enabled me to quickly narrow down several options (none of which were available at the brick & mortar stores I checked). The device is easy to install, and seems sturdy. Tip for those interested in the same hitch lock: save ~$40 by getting a high quality Master lock at your local hardware store, since the eTrailer Hitch Lock and Lock combo kit is more expensive than buying the Master lock separately. Once again, eTrailer's vast selection came thru.
I am writing this review because the link that says "I received my order" goes to this page. If I don't submit something, then eTrailer will keep sending me emails until I leave a review, so here it is.
Website is very easy to use and navigate. The search bar works perfectly. Great pricing and shipping also!
Always exceed my expectations! You people are the best when it comes to my needs!
Your search result return is a little too broad. It seems it provides many results that are unrelated to search terms.
Your customer service is exceptional. I appreciate a name being attached to customer service replies.
Easy to find what I needed and place order. Mirrors arrived as advertised in perfect condition.
Quick and Easy process
I have no negative comments as this order and process went smooth
Thank you for making the process easy to navigate and complete
These are large, heavy duty cargo straps. What more can be said about them.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members