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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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You would get a 5 star if you still allowed local pick up, I have to wait to get the product until some one delivers the product 5 miles to my home in 2 days.
An update. Ordered on Tuesday, the website showed delivery on Thursday, the delivery made it in 3 days, after we left for vacation Friday at noon
You would get a 5 star if you still allowed local pick up, I have to wait to get the product until some one delivers the product 5 miles to my home in 2 days.
Pull down faucet in older Jayco trl. Easy install. Had to make center hole larger. Not Not a big deal
Had what I needed and pictures and videos really help ensuring you get what you really need
Received at the time they said I would receive it. My first time using this company but won't be my last.
Ordered 4 total spring arms for my trailer. Perfect sizes and quality material.
This is the second trailer hitch I have ordered with etrailer. Fast delivery, great products and competitive prices. Etrailer will continue to be my go-to whenever I need a trailer products.
Good company but my airlift kit was missing a part and when I asked I was told nothing they can do that airlift requires them to do the replacement. This delay forced me to miss a timeline I had on picking up my toyhauler and a camping trip
Easy ordering and check out, works just as I had hoped it would.
Only bought a few odds and ends from e-trailer over the years, but always seem decent quality and reliable.
Parts arrived quick, great quality website very easy to use and informative.
The holes did not line up enough to get bolts started so I ground out the holes on one side with rotary tool and grinding bit. As other state it doesn't stick out, so I will need an extension to make my bike carrier fit.
The hitch seems well made and it shipped free and fast but when it arrived the box was completely destroyed. It's a miracle the receiver even made it to my door. I'm not sure who thought a 70lb hitch would stay in a box without any extra padding or foam to pack it in.
The trailer wheel/tire combo had a 5.5 inch bolt spacing rather than the 4.5 inch spacing of the brake drum sent. Your team should have recognized this error and not shipped to me the wrong parts!
Thule Is a wonderful product and I have never had any problems with any of their items! Products fit well and are vehicle specific! Great Items!
Good except for the shipping cost seven dollar item cost in $34
Didn't fit correctly. The ends were open and a little sharp. Are's the ends are covered. Didn't have all the rubber cushions on it were the grates hook in. We were able to use the glass part with the old bottom part. Just had to undo some stuff then rivet it back together and attach it all. Works great now.
Placing your order is very easy shipping is very fast. Customer service is excellent. They have very competitive prices items were very well packaged and in very good quality when I receive them.
Got an email that the order was placed, said I would get one with a tracking number but never did then product arrived
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members