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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Nice quality, exceptional service. Item was as described and exactly what i needed.
The man that help me was on the spot.He told me what I need for my Honda wiring for my hitch.Abd I had no time to get another one had to be right the first time.And it was
This was about as simple and seamless as it gets. Super easy selecting the trailer hitch and seamless delivery!
The site provided an excellent description of the hitch receiver and the videos helped me know that it would fit and work with my bike rack. The installation video showed me that I could easily do the install. The instructions helped me prepare and purchase the necessary tools for the install. The email kept me informed of my order progress and I appreciated the map and the detailed information on mesh step from picking to delivery. Highly recommend etrailer!
I called etrailer and the counter guy was good
B&W are the best and etrailer made it easy.
The delivery scared me it was soo quick
Simple, found what I was looking for quickly. On line ordering isn't that hard to begin with and if it was I wouldn't do it...
Site is easy to use and information is easy to find. Everything about my purchase with etrailer.com was great until it didn't arrive on the promised date. I was on a time crunch and couldn't wait so I bought it locally and actually got a better price there. Now I have to send this one back.
Site is easy to use and information is easy to find.
Easy site to shop on! Received order fast and in good condition.
After some online research through U-tube, I understood the written instructions for installing the bug deflector. The instructions could better label the rubber gasket at the lip of the Ford F250's hood. This would make it clear that this gasket is to be pulled back to install the bug deflector under it.
Something so simple but not available locally. Thank you for providing this part.
Had some trouble with the first part the website recommended. Call customer support and they researched and got the correct part out right away. I have an E450, but apparently it is an F450 part that fits. Installed works great. If in doubt, call them. They know their business
I wasn't worried about the items arriving a few days late, but the damaged paint on my torklift camper mounts is pretty bad. I honestly thought the parts were used when I opened the box.
Hey, order to 4645 replacement for my 7355 model and I was question on the Internet if it was going to fit because the measurements were a little bit different but it all came in and fit perfect. It was the same measurement as my 7355 so it worked out good.
Your service is awesome thank you. The only complaint I had was you didn't put down unit two on my address package was sent back to post office almost didn't get it. Other than that, I'm extremely pleased. Thank you.
It was great. Having so many choices to choose from made it a little harder but better.
Ordered item and received a different item. Later, found out that you don't have the item that I ordered?
Etrailer is my go to place for all of my trailer/towing needs. I have 5 trailers that are unique in their own way and I've been able to purchase everything I needed from them. Staff is very knowledgeable and shipping has been excellent.
I received exactly what I ordered, on time, and will order from e-trailer again.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members