Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy, always accurate, fast shipping, better then then Amazon
I purchased this cover for my 2024 Silverado 2500. I bought this one because it had some features I liked that weren't available on other covers at this price point. I liked the quad fold and the fact that there are straps to latch the cover in the open position so that you can drive with it open.
I installed the cover myself in a little over an hour using the enclosed instructions. Installation was pretty simple. I made sure the cover was perfectly aligned on my bed and then tightened the clamps. After everything was tightened down I noticed a small gap at both front corners. On my truck, the side rail overlaps the front rail creating a mismatch. The gap was between the cover's forward rail seal and the side rail seal and was about 1 sq. Inch and about 1/8" high. I ended up having to loosen the forward and side clamps in order to put some butyl tape (included in kit) in the gap and then tightened everything up making sure I compressed the butyl tape. I suggest checking for gaps in this area first before securing all the clamps. The rear seal at the tailgate was confusing me because it is cup shaped and is supposed to channel water to either side of the tailgate but if you close the cover before the tailgate, the seal is not in position to work very well. I realized that you need to close the cover after you close the tailgate and then the seal is in the proper position.
I think I will purchase a tailgate seal kit to make it as waterproof as possible. I haven't leak checked the cover with water yet and we haven't had any rain so I can't tell how well it keeps water out.
The only negative I have is that when flipping up the last section when opening the cover it is heavy but not overly heavy. All in all I'm happy with my purchase.
Slightly bent from poor packaging and handling from these low paid DEI workers that hate their jobs.
My experience was great! They answered all my questions in a timely manner.
It came fast and had all I needed... I would of like it better if the hitch used the 4 holes already in the frame instead of only one on each side. The box was very beaten up and it had some scratches accordingly on the hitch from shipping. Bit it is a good heavy duty hitch...
Plug and play with my Ranger Boat Trailer. Quick and easy change out and includes a clip to hang the plug while trailer is parked.
Product was exactly as advertised, and video showing installation on my specific vehicle was quite helpful.
Received hitch within one week of ordering. Installed without any issues. I purchased because this hitch was the highest mounting hitch available for the F150. Only the F250 has a higher mounting hitch.
Customer support got me to the right item to order. Ordered the item and it should be in my hands in a few days! Thanks, Etrailer!
Needed a clamp for a Thule carrier. Trailer was the only one that could get it to me on time.
I have purchased several items from here and have had great results. Parts have been exactly what I needed. I just purchased a new 5th wheel sliding hitch. The shipping was fast and it was packed neatly.
Just refurbishing my 25 year old boat trailer. Recently bought a Fulton winch and was so impressed by it that I stuck with Fulton for tge jack. It does not disappoint.
Great shopping with etrailer there products are great and shipping is fast
I had a question on the Tesonka trailer wiring kit vs.the Curt wiring kit for my 2022 Frontier. They are exactly the same in the picture. I have a Curt hitch but I was told the Curt wiring wouldn't work. So I settled for the Tesonka. They are both plug and play. No splicing. The Tekonsa seems to work.
When I ordered, the converter I critically need was supposed to arrive Thursday. Great! Because I am leaving Friday. I don't get a shipment notice so I reach out to support. I am told email shipment notifications are broken and my package will arrive Saturday because it had to come from the SLC distribution center. A surprise to your inventory management system, apparently. I wasn't going to be home Saturday and didn't want a $400 part sitting on my porch for days. So, I paid $18 to have the package delivered today and struggled all weekend with 12v power on my camping trip.
When I need trailer parts it's cheaper and easier to order from E Trailer, than run all over the county and not find what I need.
I was pleased with the products I ordered and the videos on the website were very helpful in assembling the parts.
Thanks to the online chat help prior to ordering I was able to order the size I wanted.
Always fast, always easy abd accurate to boot. What's not to love.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

