On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Smooth ordering and checkout. Repeat customer. Fast shipping.
Good descriptions of merchandise. Plenty of videos to make a better informed purchase.
Ordered 6 brackets and they were delivered within a few days. They were exactly as shown on their site.
I am very pleased with E-trailer's service. I do recommend this company.
Easy website to view and purchase products.
Quick delivery of high-quality products
Top notch customer support team.
I highly recommend.
Always quick and easy! Gets you out of a bind FAST at a competitive price!
Outside of the "giant online marketplace", this has been one of the best online purchases I've made in a while. Easy search and navigation on the website, quick purchase and delivery experiences as well.
Will use again if the situation arises.
Good website, easy to use & order from, good information on products, received a day early.
Got here on time 👍👍👍👍 I like the site it has why im looking for and that's handy for me, I'm full timer on the travel and the shipping is great!
Ordered mirror extenders for my Hyundai Santa Cruz to assist in towing 27ft travel trailer. Could not find ones specifically for my truck so I ordered these based on the SC and Tuscon having the same body. Took awhile to get them securely latched on and adjusted but they did the job with minimal vibration on the highways.
The gooseneck to king pin adapter I purchased seems to be made of good quality steel. My biggest complaint is that the holes for the safety pin are not square to the guide, so it scrapes the 5th wheel hitch pretty severely.
I think it's gonna work nicely, but I have wiring issue with the truck itself.
I ordered an ACMSCKIT hard start kit for an Advent Rv Ac on line and I received it 2 days later. Wow that's fast I was really impressed. Thanks to your team
Good experience overall. Shipped very quickly. Would have been good to have more detail if ok for salt water.
I ordered these crossbars and paid for faster shipping because I needed them for an unplanned 10 hour trip to California to help my 82 year old aunt with cleaning out storage units after her husband passed away. Unfortunately, they didn't show up in time. Luckily I ended up having a coworker with these exact same crossbars who was able to loan them to me for the weekend.
Needed a spare tire and wheel. All is good! Placed the order, Tire Showed up quickly.
My order came very quickly. The item is high quality at a fair price.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members