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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Excellent company to deal with! I would highly recommend for any of your towing needs.
They had what I needed and seemingly fair price. Received quickly, packaged well and back up and running.
Easy purchase. Fairly easy install on a Ram 2500. The air bags work great.
Really appreciate the service that you provide. Parts are top quality.
Fast shipping and quality products every time! Will order from them again.
Not heavy but sturdy. Love ordering from etrailer for my RV stuff
Easy, quick navigation to what I needed., bought an "upgrade" faucet. Almost three times the standard, but the wife loves it. Easy to install, but could have used some simple instructions. Installed and had four pieces left over. Two were expected.
Good videos on products, great assistance with questions, and a no hassle on a return
The hitch receiver I ordered came within a couple days and fit perfectly on my old 2010 Silverado! Installed just in time to safely haul my boat home. You guys are amazing!
Issues on 1st try, however after a email sent and reply received 2nd attempt on making an order was perfect.
Package arrived early. Hook up was easy for my 2020 Ram 1500.
The keys I bought did not work and would not unlock the lock. Wanted to return them but the shipping fee you were going to charge was too much (more than I'm sure you actually paid) so it wasn't worth the effort. Back to Amazon I go as they have free returns.
Had a part that failed for whatever reason (might have been something I did) order the replacement...shipped quickly...got it installed and now all is good.
One disappointment - the only choice I had for shipping was the most expensive.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members