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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Found the hitch receiver I needed. Plenty of videos demonstrating install. Shipping and tracking was great. My 3rd purchase from Etrailer, and again I'm impressed.
This wiring harness fit perfect for my jeep that didn't come with the OEM towing package. Definitely worth the price & purchase.
Competitive prices and extensively stocked parts no longer available from the manufacturer. All shipping has been prompt with quick delivery.
Fast delivery. Everything was included for the installation and everything fit as described
The folks here at customer support and the people shipping products don't mess around! You place an order and it's on the road heading to your door within hours of the purchase.
Very satisfied with my purchase only had a small problem with the air kit but was able to resolve it quickly. All other parts were good.
Easy to find what I needed and the check out was very easy. Delivery was fast!
Ordered my first item to setupmy vehicle for flat towing. Recieved it very quickly. Will have a few more items to buy and E-trailer will be the first place to look.
The parts were easy to order on the website and had pretty good delivery. The kit had everything it said it would. All the parts fit together perfectly.
This was a very affordable tow hitch the delivery was fast the installation was hassle free they give you all the mounting components needed includingthe little snake to pull the bolts through A+++ Thankyou
Just bought a new truck so I needed quite a few new product to make it complete.Doing business with the dealer was way to expensive so after exploring the internet for two days I settled on etrailer. They were not the cheapest but my experience with them has always been great.
Website was easy to navigate. Quick to awnser my question friendly staff great experience overall
OK service! Item got to me in a timely manner. To bad UPS doesn't know how to handle a package without damaging it.
Stacy was the bomb. She verified the part was in stock and had it shipped out same day where I could Receive my order quickly.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members