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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Missouri
1 review
0 helpful votes
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The price to return this order was crazy expensive. I'll have to start using Amazon for these services.

Date of experience: September 29, 2024
North Carolina
4 reviews
3 helpful votes
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Easy to shop, quick shipping
October 9, 2024

We received the item quickly. I haven't had a chance to use it yet as I'd have to put my roof carrier on, but it looks just like the one I needed to replace.

Date of experience: September 29, 2024
Missouri
1 review
0 helpful votes
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Ordering was easy. Delivery fast and efficient. Communication above and beyond!

Date of experience: September 29, 2024
Pennsylvania
1 review
0 helpful votes
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Great product
October 9, 2024

Easy to install and was impressed on the quality. And was impressed on the product video

Date of experience: September 29, 2024
Pennsylvania
1 review
0 helpful votes
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On line ordering
October 9, 2024

Easy & great customer service - keep up the good work! I'll be using your on line services again in the future

Date of experience: September 29, 2024
GB
1 review
0 helpful votes
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Good experience
October 9, 2024

I received my order on a timely basis. The product was exactly as I ordered. I would order from trailer again.

Date of experience: September 29, 2024
Iowa
1 review
0 helpful votes
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Great products and shipping!
October 9, 2024

Website was easy to navigate and helped you figure out what parts you needed to complete the job. They have a huge inventory of great products and the shipping was very fast! I will definitely be ordering from them again as the pricing was competitive or better than anywhere else online and the products they sell are high quality.

Date of experience: September 29, 2024
Montana
1 review
0 helpful votes
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This business is very helpful and got my part right the first time. They also followed up and the customer service was excellent! I recommend them and will order from them again.

Date of experience: September 29, 2024
Utah
1 review
0 helpful votes
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Snap pads
October 9, 2024

Got what I needed which was in stock and shipped very quickly.

Date of experience: September 29, 2024
Montana
1 review
0 helpful votes
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Rack seems to be as described
October 9, 2024

This rack was delivered in good shape and all parts were enclosed. Be sure to study the instructions carefully, the pictures are very small. I neglected to do this and had to reassemble. I have only used this rack for a short time so can not address longevity.

Date of experience: September 29, 2024
Virginia
1 review
0 helpful votes
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*
October 9, 2024

*****************************************************************

Date of experience: September 29, 2024
Wyoming
1 review
0 helpful votes
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Great customer service
October 9, 2024

Our trailer door lock arrived quickly, was exactly what we needed and was easy to install.

Date of experience: September 28, 2024
Illinois
1 review
0 helpful votes
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Perfect fit
October 9, 2024

Exactly as shown and perfect fit for the car! Makes traveling to my nephews bike races so much easier hauling the extra bike.

Date of experience: September 28, 2024
Arkansas
1 review
0 helpful votes
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Fast and accurate
October 9, 2024

Great! Easy lookup with great pics and videos. Makes it easy to get the right receiver hitch and/or wiring needs

Date of experience: September 28, 2024
Texas
1 review
0 helpful votes
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Perfect fit. Exactly as described
October 9, 2024

Quick easy finds. Detailed info in video with measurements allowed me to determine exact replacement even though my original part number was different from all referenced in specs

Date of experience: September 28, 2024
Iowa
1 review
0 helpful votes
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Easy to find what i needed & quick response to questions I had. Delivered in 3 days, can't get much quicker than that! I was able to install in 1 hour I then towed my camper to the lake for the weekend & my 24 Silverado handled like a dream.

Date of experience: September 28, 2024
Indiana
1 review
0 helpful votes
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Easy
October 9, 2024

Easy order easy install as described fast delivery works as it should

Date of experience: September 28, 2024
Tennessee
1 review
0 helpful votes
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HItch was beat up a little bit in shipping, some paint chipped off. It apparntly not the one that they showed for 2015 highlander in video instructions. The hitch will do a fine job anyway, just shows to much of the cross bar compaired to instruction video.

Date of experience: September 28, 2024
California
1 review
0 helpful votes
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This place is the place!
October 9, 2024

Easy and informative. Answered all my questions in the existing Q and A.

Date of experience: September 28, 2024
Iowa
1 review
0 helpful votes
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Transit connect hitch
October 8, 2024

Called to confirm something, I don't recall what. Regardless followed up and shipped fast which is great.

Date of experience: September 28, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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