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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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We received the item quickly. I haven't had a chance to use it yet as I'd have to put my roof carrier on, but it looks just like the one I needed to replace.
Ordering was easy. Delivery fast and efficient. Communication above and beyond!
Easy to install and was impressed on the quality. And was impressed on the product video
Easy & great customer service - keep up the good work! I'll be using your on line services again in the future
I received my order on a timely basis. The product was exactly as I ordered. I would order from trailer again.
Website was easy to navigate and helped you figure out what parts you needed to complete the job. They have a huge inventory of great products and the shipping was very fast! I will definitely be ordering from them again as the pricing was competitive or better than anywhere else online and the products they sell are high quality.
This business is very helpful and got my part right the first time. They also followed up and the customer service was excellent! I recommend them and will order from them again.
This rack was delivered in good shape and all parts were enclosed. Be sure to study the instructions carefully, the pictures are very small. I neglected to do this and had to reassemble. I have only used this rack for a short time so can not address longevity.
Our trailer door lock arrived quickly, was exactly what we needed and was easy to install.
Exactly as shown and perfect fit for the car! Makes traveling to my nephews bike races so much easier hauling the extra bike.
Great! Easy lookup with great pics and videos. Makes it easy to get the right receiver hitch and/or wiring needs
Quick easy finds. Detailed info in video with measurements allowed me to determine exact replacement even though my original part number was different from all referenced in specs
Easy to find what i needed & quick response to questions I had. Delivered in 3 days, can't get much quicker than that! I was able to install in 1 hour I then towed my camper to the lake for the weekend & my 24 Silverado handled like a dream.
HItch was beat up a little bit in shipping, some paint chipped off. It apparntly not the one that they showed for 2015 highlander in video instructions. The hitch will do a fine job anyway, just shows to much of the cross bar compaired to instruction video.
Easy and informative. Answered all my questions in the existing Q and A.
Called to confirm something, I don't recall what. Regardless followed up and shipped fast which is great.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

