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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very happy with my purchase, all required equipment was included and was simple to install
Exact fit and complete hardware and special tool needed, very happy doing business with them.
Have check site before, easy access to parts. Said it would fit. Special application and part.
Have check site before, easy access to parts.
Great service fast shipping the right parts can't ask for more
Quick and easy-to-use installed in a few minutes. Anyone could install this.
Was looking for a trailer mule, lots of options that cost nearly as much as my humble camper. Found a very reasonable and useable "low tech" mule that was... Nearly 50% off. What score for me!
I called in with a question to customer service and not only did they answer my question but also made sure that I was making the correct purchase that would work with my vehicle.
Lost this ball going down interstate last week, found yer site on the internet and ordered a new ball, ball arrived in my mailbox in less than a week. As Advertised! Thanks folks! Appreciate it!
If you like DIY but are in sure about if it's the right product or need more information you have come to the right place. The web site you'll find reviews, videos and specifications and can ask excited for products it advise. Overall on my project (still in the works) 5 stars.
Keep up the good work, will happily do business with e-trailer again
So quick and easy with plenty of details to make an informed decision!
Easy order and Fast Delivery have not installed yet but will soon
I had ordered a Door seal about 25 ft long. The package came fast and when I opened it the seal was is a circle design with one zip tie on it. The issue I had with the weather door seal was it had many kinks in it and twists. After mounting the seal, most of those have seemed to come out. It did make mounting a little harder but would like to see a better packaging system for the door seal it self.
As always good fair price and fast free shipping, I have made several purchases with them.
Worked out good. But I find it hard to search the website when looking for other parts
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members