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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Not all items ordered were received; contacted customer service. CS rep was going to follow up within three days; called back after a week. One item was on back order until December 02,2024, customer service rep replaced with a fully assembled item; item received two days later.
This site has everything you need to keep your RV in peak condition. None of the RV dealers in the area had the part I needed and was going to have to special order it. I found it quickly and was able to get it cheaper, paid less for shipping and was able to get it faster than what the RV dealer was going to do. Great website!
I Have to flash my Jeep now. Lights don't work on the trailer. So I don't know if it works like it should. Have to spend $200 to have my Jeep flashed.
I've used all the big brands, Rhino is the best stuff available for legs, cross bars and tracks.
Received product in good working order in a timely manner. Thanks
Great selection and good prices. It came when promised and fit well
Very helpful videos on website really helped me find the correct product.
Thank you muches, I didn't have to look far and it was so easy to purchase.
So many options at different price points. Easy checkout and standard delivery.
It was easy to order on their website and the merchandise came very quickly. I was very happy with my purchase. Thank you.
The product I ordered was exactly what I needed, good quality, and the trailer staff were very helpful in getting me through the process
I have made many orders from etrailer for my fifth wheel and truck and have always received on promised time.
So far so good, installed and happy with the outcome. Good buy
Found what I needed.
It cost me another $60.00 to get the trailer hitch straightened out so it could be put on my vehicle.
Poorly packet when you knew it was subject being Bent in shipment. Some wood placed between the two arms would have helped.
To be fair, the description does not specifically mention the hitch ball comes pre-torqued onto the mount, but the picture shows it that way, and I ordered the item expecting it to come that way. Since it did not, I know have to pay someone to mount it, since I don't have a 250 ft lb torque wrench.
Easy to order and arrived sooner than expected. Good product.
Accurate description of product fast shipping. Fair price
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members