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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great It looks good. I just had an insult right now. I highly recommend it looks good on my challenger
The part didn't fit. The big fitting didn't insert into the slot on jeep. I had to lay it flush on it. Then keep it loose enough to fish the 2 smaller bolts at an angle. I had to rig it ant ann anngle and tightened all the bolts. Then did the sign of the cross and moved on.
It was anything special till I had to return my order. I ordered the wrong piece, and had to return it, and the person that answered the phone was pleasant and spent 10 min trying to help me find the piece or other solutions to my need. I appreciate that, and I would absolutely buy from them again. I have no review of the actual product, as I did not use it at all.
Install is complete. The directions not quite clear and the videos I tried to use on YouTube are outdated. Took way longer because of it being unclear.
Well designed site with logical design links to specs, questions, reviews on the same page.
Continual communication from the moment the product was purchased, to shipping, to follow-up.
David L. Assisted with the delivery that had been delayed; he was able to track our purchase and make certain the carrier trailer arrived as ordered. Without his assistance and attention I'm not certain the item would have been delivered or simply marked as 'lost' with the delivery company.
Placed my order, received my hitch quickly and installation was a breeze. Thank you etrailer!
It was easy to find the exact trailer parts that I needed, and they arrived faster than expected. What more could you ask for?
Delivered on time, email notifications, all aspects of goods from purchase to delivery exceptional. Not sure about the pants yet. They seem of very thin fabric. We'll see.
Great selection and super amount of product info and videos.
It was very easy to find what I needed, on the website. Everything arrived in a couple days.
Thanks for making this simple, quick and easy, well packaged too.
I love that they have so much detailed vehicle-specific information. I was able to see exactly how to install the parts I was buying in my vehicle beforehand.
Shop, click, buy, receive! Pun intended. Can you fly some dudes out to install it for me? That's a joke.
Contacted etrailer about receiving the wrong seals. I had the right ones by the next day! No hassles.
Product was at my house in 2 days. Same price as other sites but I wanted a bike rack for the week end.
Fast shipping, arrived as described and parts fit like they should.
Purchased extended towing mirrors for my 2020 Ram 1500. Easy install, work great for a reasonable price.
Dropped off at the house exactly as planned, the phone support was great.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members