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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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They worked perfectly for extra support and stabilization and a quick easy install
Easy smooth, order communicated every step of the way, could see where it was in transit. Cant wait to install the lights.
Bought Trailer Jack and mounted it, mounting bracket not thick enough abd bent when I moved the trailed 6 inches with wheel on Jack
I pushed my 5x10 open trailer 3 feet from behind it and the jack wheel stuck in the mud and the jack cylinder bent 45 degrees at the mounting bracket, i thought with a 5000 pound capacity it would have been stronger, i used a 4 foot long clamp to bend it the jack back to its vertical position.
Great tires and very easy. Got the tires and wheels i wanted shipped to my door and it was so easy to do Etrailer makes it happen. The tires/wheels were boxed very well and arrived across county in three days. I could find what I wanted locally and i live in the big city. I definitely will order again. Thank you
I ordered this hitch at 1030pm and the hitch was in my driveway by 4pm the next day, not even joking. I know it depends on where you live. But I live out in the middle of nowhere. The hitch is exactly what I ordered and was easy to install.
Great working with tramps really thick, will not fit into ramp storage area, have a feather light trailer, box really damaged, so unable to send back, suck with ramps i cant use
Ordered the hitch, watched the video, installed the product. Everything was good.
Great support, fast shipping. Kit worked as it should. Got my hitch back working.
Part arrived quickly! Bolted right onto my 2013 Frontier in about an hour from start to finish. I didn't have any damage issues with the part being betting during shipping so it went smoothly.
After losing a wheel while on a remote coastal road, I needed a replacement to match the factory wheels on my travel trailer. This was exactly what I needed and cheaper than the dealer.
Reviews and instructions for installation are right there and shipping is quick. Couldn't really ask for more.
Very efficient and arrived as scheduled, which allowed us to leave on our trip as planned.
Always reliable, right parts, use strainer all the time.
Thanks
Very order process
Lost my cargo box key and order here. It works
Received the hitch on time and did the install by myself.I would recommend getting help next time. Now I don't have to stuff my bikes on the trunk. Shipping cost as much as the product but it is what it is.
It is a quick easy process to order something. Nice new piece.
Great product super fast delivery…I really appreciated the videos on the site for install.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members