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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Made an order and slightly messed up on my end. Customer service called me to verify and fix things quickly. Order arrived in a few days. E-Trailer is always best at customer service and quick shipping.
The install video was great! Install was about 2hours total with the wire harness install and tow hitch.
Easy online ordering. Great customer service and prices. Thank you
Always easy to navigate and all the staff is very friendly and experienced. Truly enjoy shopping with them.
First time putting the lens on the newly installed light broke the little tabs. Not happy.
Fast shipping, great packaging, very solidly built
Product
We popped a tire on our kayak trailer a 5 hr drive from home. E trailer had exactly what we needed and we paid for the expedited shipping and it was delivered on time to our vacation rental so we were able to drive home.
Great communication
Fair price
Always best quality available
Very thankful for part availability and customer service for questions has been top notch!
Easy shopping and I can pick my Yakima lock cores by key # too which is awesome! One key for all my racks and their locks!
Very fast and easy to make the purchase. It was very easy to locate the needed product and to make the purchase. The timely delivery completed the pleasant experience.
Quick and quality as described... Why deal with the rest when e trailer is the best?
Enjoy the very good experience from ordering tires to having them delivered. Simplesety of ordering from you.
The hitch fit perfectly. I ordered and received the item in 6 days. Thank you to the E trailer employees first and foremost but also the company for having quality products! I will definitely be using this business again for future needs! If you are reading this as a consumer… you won't be disappointed! E trailer is great!
Easy transaction to purchase
Video instructions were clear.
Installation went fine.
One suggestion for anyone trying DYI.
A second set of hands would have made the installation easier.
Bought a hitch for my truck, installed very easy, thanks for posting a video on the installation.
Ordered items came as promised. However, packaging was package was severely damaged. It was certainly due to the handling by the shipping company but I also think that the factory packaging was insufficient (cheap). The case was handled by etrailer in a professional matter even offering a replacement.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members