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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very easy process ordering and extremely great communication from the company.
I Got what I wanted. Quick, easy, and in good shape.
This review crap is a PIA. I get boxed into the review and then the dammed thing is not happy that I didn't write enough.
Initially had 5 stars but with all this baloney wasting My time changed to 2 stars and if this doesn't go through and it pesters Me more it's going to be 1 star.
So far so good I liked the fit! Had to cut out old botch job before I could install but your part worked great!
Installed it by myself while watching a football game. Took about 30 minutes.
Good customer service. The video for installing the hitch was good but much more difficult than rated.
Quick responses. Good knowledge on the products.
My initial contact with Marti was key in me buying from etrailer.
I received the order within 3 days. I needed it for a trip, neither uhaul or amazon had it on time. And I'm glad they didn't have it.
I installed it within an hour, cables and all (cables sold separately)
It fitted perfectly, we pulled a trailer from Alabama all the way to California, with no issues at all highly recommend
I pulled a trailer
Easy to order, easy to pay with PayPal. Always a good experience ordering from Etrailer. Shipping is fast and Stacy always checks on how it is coming along. Good seller.
Second set of airlift bags, good experience with airlift bags over some of other brands. Wish they would have not placed shipping labels over part numbers on boxes.
Easy site navigation, packed full of information and products. Great customer service!
Exact part installed and fixed. Will use your services again.
Shipping was quick and item works great please with the service again
The package was tore on one end and part of the product was sticking out. Hire a packaging engineer, problem solved... :) Thankfully its a solid steel weldment so no biggie... Everything else was a 5 out of 5 stars.
Gwen provided very good customer service with a question I had about the product I was ordering. Shipping was also prompt.
Good information in specs, delivery confirmation would be helped by including the name of the product.
Straight forward and simple found what would fit my car and ordered and put them on today.
10/06/2024
Researching proper hitch for my auto was easy. Free shipping and quick delivery are great.
USPS was late. Etrailer shopping and customer service was fantastic
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members