On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was the wrong size. Etrailer has 3 very similar caps and the one I got was the wrong size.
Ordered trailer hitch, hitch carrier, and a waterproof bag. Contacted customer support to split the order so that items that were in stock would ship earlier. Very smooth process.
Seems pretty straightforward with product descriptions. Order arrived quickly. Instructions were pretty solid.
Etrailer is the best! Online catalogue is easy to filter to our RV and have always got what I need in a timely manner.
Liked that it came with a video, that saved me time in trying to figure out the installation.
The cover went on in just a few minutes.
Very easy and fast to the process of installation, and looks very discreet. I like it very much.
The video and answered questions are outstanding. Those features made the decision to purchase a breeze.
Ordering the system was easy. When it arrived one of the clips listed to fit my SUV was incorrect. I contacted their customer service who looked up the correct part and sent it out the same day. Great experience overall.
Fast delivery awesome price great selection great service
It is great to see companies carrying items needed for older trailers.
Quick & easy process. Right part; Fits the first time. No run-around on any returns.
Great resource for all my hauling needs for my business. Efficient delivery.
Product arrived quickly. Installation was straightforward.
Great product, fast shipping, and good price. I recommend.
I was confused with so many options on line as to which rack would fit on the back of my GMC pick up truck with retrax tounou cover with t slot. Once I called etrailer, the rep was able to confirm which one was best for me, I made my order and waited for it to arrive. Sure enough, everything fit and worked perfectly.
As always Etrailer had what I wanted at a good price. TPMS arrive in just a few days and works great.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members