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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Quick delivery and everything I needed on one site. Makes RV needs simple.
Good products, good prices. Needed odd little Yakima parts. These guys don't rip you off.
Really easy works as advertised great product would buy again
Took payment upon purchase. Delivery was later than told originally. Missed being able to use it due to needing to leave. Returned immediately the next day after delivered. Never opened. Had to pay for them to come pick it up, even though it arrived late. Confirmed receiving the return. Now having to wait over 20 days for them to "check the item back in" and submit a credit to my card that was used. This seems like a very long time to get a refund processed. Especially since it was their delay in delivery.
Easy and fast. Great place to order parts from. My experience was really great not models to say other than when you order the part you're gonna get it within three days possibly even less. I plan on ordering all parts I would need from this place. I want to say thank you for their team for the quick and fast service.
Quicki have read a lot about the hitch and the fact that I can get also a 5th wheel adapter and all of the other features when it's in i will rate the whole setup but many smiles right now
Received my items on time and in good shape. I bought the hitch, a ball, and a wiring harness. Install on the hitch was a minor pain but all installed perfectly. Wiring harness was a simple plug in. Couldn't be happier with the quality of the hitch and how well it fit my car installed. 10/10.
Ordering was easy, (a well organized site) and shipping was fast, with the hitch well packaged with no damage or scratches. Install was aided by watching the videos available on site. Overall a good experience.
They had the specific tire I needed on the rim with 4 holes. Fast delivery
First time to use site! Hoping I ordered correct part. Easy to find part! Delivered quickly!
I was in search of a replacement screen for my RV bathroom vent fan. Because my RV is a 2005 model, I was having great difficulty in finding something that would work. I contacted customer service after searching eTraler website for additional help. The customer service person I spoke with was very helpful and friendly. She spent quite a bit of time searching for me and never once came across as frustrated or annoyed. Once she found something that we felt could work, she explained the return policy and said to be sure and let them know if it didn't work so they could try and find something that would. Again, very friendly, helpful and patient. Fortunately it worked!
Excellent as always. Great info on products to help you make an informed decision
Easy peasy lemon squeezy.
Looked up the part, found it; ordered it… installed with a nylon hammer and it worked like a dream… be careful with the inside edges of the vector in particular; it's SUPER SHARP! Sliced the back of my thumb and hardly noticed till the drops formed. Anywho. Definitely will get more stuff from etrailer
Put it on my truck in the drive way, took a few hours, watched some YouTube videos along with the instructions. Good product and no more sag when towing!
Good overall. A bit disappointed that the Curt hitch I purchased was either bent, or simply not the correct fit. With a great deal of "encouragement", I could get the bolts in the "wings" that connect to the CRV frame. Also, the receiver was not perfectly perpendicular to the bar. Not a big deal, but the aesthetic grates on someone who is a little OCD. I'm still pleased with e-trailer, and realize that I purchased a less expensive hitch, so maybe that is normal.
Easy to use web page. Incredibly fast service. Faster than they promised!
Nice quick and easy. Delivered as promised. Products high quality and all parts included.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

