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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Florida
1 review
0 helpful votes
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Perfect fit
November 1, 2024

Fast and easy super fast install low road noise and strong fit

Date of experience: October 21, 2024
Virginia
1 review
0 helpful votes
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One Stop Shop
October 31, 2024

Quick delivery and everything I needed on one site. Makes RV needs simple.

Date of experience: October 21, 2024
Nevada
1 review
0 helpful votes
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Just do it
October 31, 2024

Etrailer videos were very influential in my decision purchasing products

Date of experience: October 21, 2024
California
1 review
0 helpful votes
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Etrailer is a dependable source
October 31, 2024

Good products, good prices. Needed odd little Yakima parts. These guys don't rip you off.

Date of experience: October 21, 2024
Missouri
1 review
0 helpful votes
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Works great
October 31, 2024

Really easy works as advertised great product would buy again

Date of experience: October 21, 2024
Wisconsin
1 review
0 helpful votes
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SLOW ON REFUND
October 31, 2024

Took payment upon purchase. Delivery was later than told originally. Missed being able to use it due to needing to leave. Returned immediately the next day after delivered. Never opened. Had to pay for them to come pick it up, even though it arrived late. Confirmed receiving the return. Now having to wait over 20 days for them to "check the item back in" and submit a credit to my card that was used. This seems like a very long time to get a refund processed. Especially since it was their delay in delivery.

Date of experience: October 21, 2024
Nebraska
1 review
0 helpful votes
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Super fast. Everything went smooth
October 31, 2024

Easy and fast. Great place to order parts from. My experience was really great not models to say other than when you order the part you're gonna get it within three days possibly even less. I plan on ordering all parts I would need from this place. I want to say thank you for their team for the quick and fast service.

Date of experience: October 21, 2024
Illinois
1 review
0 helpful votes
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SERVICE
October 31, 2024

Once again the service, delivery and product quality was great!

Date of experience: October 21, 2024
Washington
1 review
0 helpful votes
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It's not installed
October 31, 2024

Quicki have read a lot about the hitch and the fact that I can get also a 5th wheel adapter and all of the other features when it's in i will rate the whole setup but many smiles right now

Date of experience: October 21, 2024
California
1 review
0 helpful votes
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Great Product
October 31, 2024

Received my items on time and in good shape. I bought the hitch, a ball, and a wiring harness. Install on the hitch was a minor pain but all installed perfectly. Wiring harness was a simple plug in. Couldn't be happier with the quality of the hitch and how well it fit my car installed. 10/10.

Date of experience: October 21, 2024
Minnesota
1 review
0 helpful votes
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A smooth operation.
October 31, 2024

Ordering was easy, (a well organized site) and shipping was fast, with the hitch well packaged with no damage or scratches. Install was aided by watching the videos available on site. Overall a good experience.

Date of experience: October 20, 2024
New York
1 review
0 helpful votes
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Fast delivery
October 31, 2024

They had the specific tire I needed on the rim with 4 holes. Fast delivery

Date of experience: October 20, 2024
Puerto Rico
1 review
0 helpful votes
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Fast, efficient service!
October 30, 2024

First time to use site! Hoping I ordered correct part. Easy to find part! Delivered quickly!

Date of experience: October 20, 2024
California
1 review
0 helpful votes
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Amazing Customer Service
October 30, 2024

I was in search of a replacement screen for my RV bathroom vent fan. Because my RV is a 2005 model, I was having great difficulty in finding something that would work. I contacted customer service after searching eTraler website for additional help. The customer service person I spoke with was very helpful and friendly. She spent quite a bit of time searching for me and never once came across as frustrated or annoyed. Once she found something that we felt could work, she explained the return policy and said to be sure and let them know if it didn't work so they could try and find something that would. Again, very friendly, helpful and patient. Fortunately it worked!

Date of experience: October 20, 2024
Washington
1 review
0 helpful votes
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Great customer service
October 30, 2024

Excellent as always. Great info on products to help you make an informed decision

Date of experience: October 20, 2024
New York
2 reviews
0 helpful votes
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Easy like a Sunday morning.:
October 30, 2024

Easy peasy lemon squeezy.

Looked up the part, found it; ordered it… installed with a nylon hammer and it worked like a dream… be careful with the inside edges of the vector in particular; it's SUPER SHARP! Sliced the back of my thumb and hardly noticed till the drops formed. Anywho. Definitely will get more stuff from etrailer

Date of experience: October 20, 2024
North Carolina
1 review
0 helpful votes
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7500 XL for 2017 ford F250
October 30, 2024

Put it on my truck in the drive way, took a few hours, watched some YouTube videos along with the instructions. Good product and no more sag when towing!

Date of experience: October 20, 2024
Kentucky
1 review
0 helpful votes
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Good company, imperfect fitment.
October 30, 2024

Good overall. A bit disappointed that the Curt hitch I purchased was either bent, or simply not the correct fit. With a great deal of "encouragement", I could get the bolts in the "wings" that connect to the CRV frame. Also, the receiver was not perfectly perpendicular to the bar. Not a big deal, but the aesthetic grates on someone who is a little OCD. I'm still pleased with e-trailer, and realize that I purchased a less expensive hitch, so maybe that is normal.

Date of experience: October 19, 2024
Oregon
1 review
0 helpful votes
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Easy to use web page. Incredibly fast service. Faster than they promised!

Date of experience: October 19, 2024
California
1 review
0 helpful votes
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Value added
October 29, 2024

Nice quick and easy. Delivered as promised. Products high quality and all parts included.

Date of experience: October 19, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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