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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The part selection is large and easy to search. I had a question about delivery and emailed. A response was very fast and personal (not a bot). Highly recommended business.
I was missing parts but they were sent pretty quickly and they responded quickly.
We were looking for a good solution for a 2015 Toyota Sienna with not enough suspension to hold all the gear of our customer.
Quality part great finish and as described. The video was awesome. They showed how and then gave their own opinion on the finish verses others. It seemed sincere.
This was a new place that I wanted to try out and see how there products are I won't be able to put them in until spring as the trailer is out away for the winter.
It was an easy experience to find the right size of camper cover on the website. It was shipped out in a timely fashion. I would not hesitate to use this website again!
I got 10 emails about the purchase. Just a receipt and shipping notification is fine. I spent more time deleting messages than I did shopping for tires. Sending a message to confirm delivery and tricking me into a review is nonsense. You know it was delivered, the tracking has delivery photos.
The air bags look to be made very well. I will be installing them today and testing them out.
The cardboard cheap box my 25K hitch came in was beat to hell and barely survived. My hitch has scratches all over it and almost looks like a used hitch
It's great it was the exact same and my son put it on in 5 minutes
So great to have a bag to put all the messy hitch equipment just what the doctor ordered
Received exactly what I want, good quality, and fast delivery as well.
Experience has been great but I ordered the wrong part. I need one a little bit bigger. Order #*******
The hardware box for my flat tow baseplate was not shipped with the base plate. One call and they shipped the hardware box right away.
Thank you
Quick ship, reasonable price, box was damaged but nothing internally was missing or damaged. Great experience and the kit that comes with the needed tools (ie...the fishing bolt wires) is CLUTCH.
Handle showed up ontime and works great, its actually better than the one that came factory with the OG trailor
Product arrived sooner than anticipated, nicely packed. Sky light was a little thinner than I expected but seems of good quality. Nearly a perfect fit. Size was spot on as these neo angle sky lights are measured in a confusing way only had a few less screws than my original.
Product delivered on schedule and fit my spare tire perfectly
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members