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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I screwed up and purchased wrong kit. My truck had two welded pieces that prevented easy install. The previous owner welded them on I guess.So I had to grinder cut them of then drill holes into tailgate to install. Maybe me imputing year and make of truck didn't correspond to tailgate I have.
After reviewing your product thru YouTube. I ordered the exact hitch set up. Installation was exactly as indicated in the video. Great product.
As others have said, it was harder to remove the old harness than install the new one. Thanks!
Easy to order. Very resonablely priced, fits great works well for me. I would buy again. Delived in a resonable time. Good job
Product description was accurate, very easy to purchase and the item arrived one day early
They work just fine but dont try to weld them on. I welded brackets on and used U bolts. Like I said, good not great
Well laid out web site! I'm not happy about the service aspect.
Lauren was so helpful to ensure I ordered the correct hitch and light kit for my Bronco. Once my order was placed I had my order in 2 days and it all correct and worked perfectly.
It was easy to find the product I needed and even easier to complete the purchase. Product arrived on time.
Perfect fit, no nonsense. We installed the tow bar without any effort. It didn't require any special tools
Easy to make my way around the web site.
They have lots of products and I found what I wanted.
Ordered off website, came in a timely fashion and packaged in a heavy cardboard tube
I ordered a hitch from etrailer and received it damaged from shipping. I emailed pictures of the damaged box and hitch back to etrailer. Jousha B., Meghan M., and Tiffini S. Worked as a team (on a Sunday) to send me a new one and a shipping label for me to return the damage one promptly. Thank you
Quick and easy ordering process and several
Pay options which is always great. I ordered a replacement maxxair fan motor, it arrived quickly, and it was easy to install. Works great and no more squeaking
I needed a part for a tonneau cover that Mopar does not offer individually, and they had it in stock.
Fit was almost perfect, I just had to file the edges of the opening a little bit
Heavy duty and solid extension. My only question is what can I do to reduce the wobble of this extension when inserted in the hitch receiver?
I took my id4 to a vw dealer and had it installed.
Wow. Looks really nice.
Now I don't have to drive my truck for a bike ride.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members