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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Looking for a better set of tires and wheels for my travel trailer and couldn't be happier with what I received!
Great products, both work well. They were delivered on time and were correct when I received them.
This is my second time shopping at etrailer. Easy to use website and fast delivery. Product description was accurate.
Although I have not needed to speak with anyone yet the sales structure made me feel a valued customer
From finding etrailer, making our purchase, its arrival (early) was flawless. The tutorial on your site was hands down the best one I have ever viewed. The B*W product you handle is outstanding. This gooseneck hitch went in without any difficulty whatever. Fit like a glove. In the future if we have a need for towing options we'll check with you first.
All wiring plugged in and and went as described no problem. Issue I have is everything works on the four pronged plug except the brake lights. Have power to the converter box so I don't know what the problem could be
Great customer service. Fast shipping product showed up when they said it would install videos on their website were very helpful. Nothing but good to say about this company every time I deal with them.
The always seem to have what I need and ships promptly. Only had one issue in the past with manufacturing defect. Their team promptly made it right
Good price on OEM parts and service. Quick shipping as well.
Great instructions, easy install, and this is a must for modifying for safe travels with a load attached to your truck.
Perfect! Best price for the part and it fit perfectly on our vehicle.
Easy web site ordering and linkage via web searching was good.
Very efficient process with good products and excellent installation instructions!
Bought these to add on my sport mirrors on 2016 ram 2500 for towing. Although probably a great product and price. I felt more comfortable just replacing my mirror for trailer mirrors.
The box arrived a day later than the confirmation email but that was not an issue. The box was torn open on one end and the back side of hitch was sticking out and a little scraped.
The brake mechanism wasn't working so I figured that the brake disc's were worn. I replaced the disc's and it didn't solve the problem.
The motor for the Ventline fan was a perfect direct replacement. Installed easily. It fit and functions great.
Ordered a hitch for my Kia. It came promptly and fit perfectly. I installed it myself in 1 1/2 hours.
Ordered the for the wheel rails, received them a day earlier than promised. Great service, a fine product and all installation parts were included
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members