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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Wire specification not printed on outside of insulation; no way to verify that correct wire was sent
Buying and shipping went quickly and seamlessly. Would order from these professionals again.
I purchased the cantilever system for my old 1985 Ford F250 and have really enjoyed it. When I had to by my new 2025 Chevy 2500, I needed to purchase new rails for it because my old ones wouldn't fit without having to drill holes. I went on the site, and was able to find rails that had multiple holes at the ends so it would make the perfect fit. Purchasing was easy, and Lauren from the E-Trailer team gave me updates every step of the way that helped me track the purchase and find out when it was delivered. Another perfect experience!
Bought camper with one ceiling speaker covers missing. Searched for days until I found what I needed from your company
I just recently bought trailer taillights for my trailer. As always, the transaction was really smooth from ordering to delivery. I highly recommend ETrailer.
Had what I needed. Videos really help to make a decision. Product was shipped and received in two days. Nice!
Needed a redarc tow Pro Liberty harness plug and play for my F150. Spoke to customer service. Got me the right part. Came I'm a few days. Good to go.
Quick easy and straightforward, all around great experience
Worked very well easy to install instructions were very clear
It was easy to filter and find the items I was looking for. Each product page contained so much information.
Delivery was very quick. I'm now waiting for my trailer hitch to be installed, then will open and assemble the rack -- hoping everything looks good and is pretty simple.
Very easy to understand. Found things very quickly. Arrived when promised to be delivered.
It was very helpful to be able to ascertain whether the controller and harness were the correct parts for my vehicle.
Was a bit of a tight fit but it looks good! I would recommend if you do not have a hitch on your truck!
The switch kit fit perfectly and saved a lot of work compared to trying to splice into the factory wiring.
Site was easy to navigate for what I needed. Not happy with the product when I went to assemble it. Mounted easy to the trailer BUT when it came time to mount the spare on it was sloppy and difficult. The bolts supplied to mount tire were carriage style and the square part of the bolt is too small for the rectangle cut out in the bracket or the rectangle slot was too big… went to the store and bought 2 - 1/2" carriage bolts and nuts and they fit in the slots perfectly. So its the bolts that were wrong… What happened is that you could not tighten the nuts because they were spinning in the slot hence the square part of bolt was to small and short for the slot..
Easy to order and receive. The items were delivered on the day that they were supposed to be. Very good service.
The video and other information was very helpful in selecting the right hitch for my needs. The whole shopping experience was very simple and straightforward and free shipping which is always great.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members