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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Bought from here before and have always had a pleasant experience. Needed to add a trailer plug in the bed of my truck for our RV and you guys had just what I needed.
Ordered some LED taillights for my fifth wheel trailer, late on a Friday. They shipped the same day and I received them a day ahead of schedule.
Package came quickly but cardboard was damaged and parts were exposed and scratched. It's a hassle to return reorder, especially living in an apartment so I'll just touch the metal up with paint. Something this heavy should be packed better than some cheap paper.
Extremely impressive quick shipping! Exceedingly helpful online videos...thanks so much for doing it like that! Easy installation. Good prices too! Very impressed and pleased. Thank you guys so much!
Easy to order online. The test harness I ordered was shipped out almost immediately, and I was able to track my order without any problems
The product is as advertised, but for a company that ships hitches all over the country, the way the hitch was packaged, there was zero percent chance of making it to me without the box being demolished. It's pure luck the wiring was still in the box.
Easy ordering, delivery right away with notifications every step when it shipped. First rate service for my experience. Looking forward to needing something next.
I got exactly what I ordered, it arrived in just a few days and the shipping and handling was a very reasonable $5. I couldn't be more pleased.
The product arrived very quickly and was exactly as described on the web site. Product was competitively priced and mailing costs were reasonable. It fits perfectly.
Really delighted. Ordered the Exact Center Steering Stabilizer that was delivered damaged. The company immediately jumped into action and sent me out a replacement, with no questions and clear instructions for returning the damaged item.
Found what I needed quickly. Check out was efficient. Main complaint is the parts have increased in price by close to 300%
Found what I needed quickly. Check out was efficient.
Great experience which was very greatly experienced which is just great
Well described and reasonably priced solution for my '99 Jeep XJ! Easy to install. I spliced in an armored cable that I had laying around for the exterior exposed portion of the wiring. Otherwise it was plug and play. Shipping was super fast! I will definitely recommend etrailer.
My order not only was spot on. I received it earlier than I anticipated. Highly recommended.
Part was exactly what I needed at a reasonable price. Etrailer continued to give me updates on my order and shipping was fast.
My experience with Etrailer was excellent. Product was everything I expected.
This is my second order. I was very happy with the first one a few months ago.
Had product & quantities required first time searching!
Delivery tracking was non-existent despite having a USPS tracking number - went from 5 days sitting in 'Shipping Label Created' status to "delivered" upon delivery. Might be beneficial to pay to ship using another option.
Had product & quantities required first time searching!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members