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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The photos, description, Reviews and questions were very helpful. REALLY helpful as most websites and even Amazon one had one low resolution photo. The delivery was fast and that was extremely helpful. The communication was helpful answering questions in a timely fashion.
Great video details with products to help with questions. Delivered on time.
Finding the parts on your platform was easy to navigate, everything you need for a boat trailer.
I ordered a fifth wheel rail kit. It was delivered on time, and the packages were intact. The product was reduced in price, which made the decision to purchase even easier. Installation was smooth especially being able to watch an installation video on etrailers site.
The process was easy. They send updates about everything which i didnt expect. Pretty impressed and appreciated the processm
Web site easy to navigate. I was looking for TV mount to match the mount plate installed by manufacturer of new Travel trailer. Between the info, pictures and customer reviews on your web site I found the matching mount. It's been delivered, it fit perfect and I am still waiting for the dealer to get back to me.
Delivery as expected, packaged well with simple assembly, and easy to read instructions provides.
The large bolts didn't fit the large nuts. Would not tread on by hand nor with wrenches They would not tighten to 130# It is like two different size. Must be Chinese sizes.
Great information on hitch. Very helpful videos to help with installation and determine the best 5th wheel hitch for myself. Will use again.
Easy to shop and good advice from chats
I got everything but I ordered the wrong pin for my drive motor
Had what I need, fast and easy to order and thanks for the free shipping!
Excellent customer service and follow-up on questions and concerns. Highly recommend this company.
The whole process was very easy. They communicated well and shipping was a breeze.
Easy to order. Two people to install would have been better and quicker. But at 63 years old I was still able to do myself.
This purchase was made by me. Diana K Sanders. We have not had the hitch installed but our son said it looked like a really nice hitch. Easy to shop and find what we needed. Video and info helped a lot
Very pleased with the hitch and it was a smooth install. I was concerned at first when box arrived completely damaged with parts hanging out. Luckily the small parts were taped to the bar or they would have been long gone. Thanks.
Thank you very much!
The above facility installed my hitch.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members