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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Just went to Montana for a hunting trip and got into some areas that I needed chains for and these chains worked perfect and got me out with no issues.
I own my own welding business, and was pulling a welding rig trailer that weighs quite a bit. I was tired of my truck sagging and driving kind of poorly, so my brother in law found this product for me. I finished installing it over the weekend, and can say I'm quite happy with the overall results. Video was helpful in figuring out how to get it done. Thank you!
Great service and excellent follow up on customer service. Product came as described
My fifth wheel landing gear was grinding and popping and the follow leg stopped moving completely. I removed that leg and ordered this one to replace it. It's expensive for what it is, but it worked perfectly. Easy to install and it showed up a day early. So far I'm happy with my purchase and if the other leg stops working I know where to get it.
Order arrived quick. Product was as described. Install was easy. Less than an hour. Really is convenient to lock everything at once. Like this product.
We were looking for a drop hitch from our f-150 to a small cargo trailer. Etrailer was very helpful.
Good experience********************************************************************************************
Ordered a Dometic 310 toilet, was damaged. Called etrailer and they shipped a replacmt. The same day! New one is working great!
I am thankful for E trailer. In years past I was at the mercy of a trailer store, and the sub par parts they stocked. The high quality parts I ordered fit my trailer perfectly. The trailer is much safer for the road and the load. Thanks E trailer. Sincerely Robert.
The microwave was delivered damaged in three different places. We called and told the company. We were given an option for a cosmetic discount. We kept the microwave due to the damages being either on a side or the back, where it would not be seen. We've only used it a few times but it worked perfectly.
Purchased this drop hitch to use with my Thule EasyFold XT bike rack for two electric bikes that I mount on the front of my F250 when towing my RV. It lowered the profile of the bikes, as expected. No issues after first use! Worked as planned.
I DON'T KNOW ANYONE OTHER THAN ETRAILER THAT GIVES YOU 60 DAYS TO RETURN ITEMS
THEIR PRICES ARE THE SAME OR LOWER THAN ANYONE ELSE, THEIR CUSTOMER SERVICE IS 2ND TO NONE! I DON'T EVEN CHECK WITH ANYONE ELSE IF I NEED IT AND ETRAILER HAS IT I BUY IT.
Quality product at a fair price and good follow up service from staff..
Very easy, great website, parts install went very well. Parts worked great, look good
They have what you need at a competitive price and fast shipping.
Product quality was even better than I was expecting. Very nice finish.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members