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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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They got me the exact harness for my vehicle. They had a very well made video to teach how to install it correctly. The whole install went together flawlessly.
Directions don't tell you how to fish the bolts through, which is a total pain in the butt
It works really good I have more water pressure now to take a shower
The old seal had shrunk to the point that there was a two inch gap! Went straight to etrailer, found the part, ordered and received it. Then installed it. Easy peasy.
Easy to search your website. Easy to work through the payment process.
I am very satisfied with my purchase of the suspension parts I ordered for my 5th wheel the price was very good and they shipped out fast and came exactly on the day I was told they would be here. I will be ordering more stuff very soon.
Everything I ordered was great. Easy to install and perfectly designed for my vehicle.
The product arrived very quickly and as described with the exception that the box was tattered very badly and had scratches all over the actual part that attaches to the vehicle. The actual product was fine but cosmetically is not. The hitch works just fine though.
We received product broke. Made a call and customer service was extremely helpful and very professional. Took care of of sending a new product immediately. Will continue doing business
Very easy to find the proper chains and order the chains with no issue. Easy to follow the process to deliver.
I watched the videos and downloaded the instructions prior to ordering, to gauge if this was within my abilities. The hitch arrived on time, with all required hardware. Installation was relatively easy, even without a second set of hands (having a small floor jack helped).
We needed a new vent lift and once again etrailer came through. We have never gotten a product the wasn't quality here. And customer service is A+!
They work perfectly. Great color and the material seems like it will be easy to shake out or hose off. Our 2 steps inside the RV are hard rubber so we wanted to protect them even though they were easy to clean. These mats are perfect.
I find etrailer.com to be a great resource for RV parts. They have always been quick and efficient in shipping the requested parts. I highly recommend them!
Multiple options to choose from. Free shipping. Direct links to wiring harnesses. And instructional videos for install. Very helpful and simple.
Good service, fast shipping and good pricing. Love all the tech videos.
I bought a trailer hitch for a 2020 Hyundai Tuscon. Easy to install and a perfect fit. Rapid delivery also.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members