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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Iowa
1 review
0 helpful votes
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Not the first time I've purchased here. I have had a positive experience every time I've used this site.

Date of experience: December 2, 2024
Texas
1 review
0 helpful votes
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Bought these to replace the decade old breaks on my daughters horse trailer when one of the old ones stopped releasing fully. They were plug and play, although I do wish that new nuts were included as I would've liked to replace them at the same time I was replacing everything else without having to go to the hardware store. Overall a great product at a very reasonable price and they were here so fast I didn't have to borrow a trailer to get the horses to their next show.

Date of experience: November 22, 2024
New Hampshire
1 review
0 helpful votes
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Robust!
December 2, 2024

Delivered on time and my mechanic installed it yesterday. I will load our truck camper on in a few weeks but expect this to be just what I need based on others teviews

Date of experience: November 22, 2024
California
1 review
0 helpful votes
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Great Experience!
December 2, 2024

Ordering was easy, price was reasonable, delivery was fast, A+++ all the way!

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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Fast and easy. I have purchased from trailer many times The install was easy, no splicing made it fast.

Date of experience: December 3, 2024
Kentucky
1 review
0 helpful votes
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Hitch got here earlier than expected which was great. Everything I ordered from E-Trailer always gets delivered early so far! Hitch looks great. Boxes were not destroyed! Hitch fits in my truck like it is supposed too.

Date of experience: November 22, 2024
Idaho
1 review
0 helpful votes
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Low price equals LOW QUAILITY
December 2, 2024

I received this camper cover and it has a couple small spots at corners where the sewing is very poor and incomplete, also 2 buckles under the cab-over are missing. Making it impossible to connect the straps.
Basically I expect it to last a season or two at best.

KEEP SHOPPING...

Date of experience: November 22, 2024
Louisiana
1 review
0 helpful votes
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Great people to do business with.
December 2, 2024

Fast &easy as always

Correct item pass and secure shipping.

Date of experience: December 1, 2024
California
1 review
0 helpful votes
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Always great service!
December 2, 2024

We are amazed at the consistency in every part of your company. I'm insured the part ordered is the right one and service is behind every sale.

Date of experience: November 30, 2024
California
2 reviews
0 helpful votes
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Fast, Easy, ordering and delivery
December 2, 2024

Ordering from E Trailer was extremely easy with fast delivery. I especially liked the installation video that I was able to watch before ordering, so I knew how easy it would be. I haven't actually towed with the product yet, but I imagine it will work just fine. The email communication was awesome, as it kept me informed as to the status of my order throughout the process.

Date of experience: November 30, 2024
Texas
1 review
0 helpful votes
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Good product - Great shipping!
December 2, 2024

Ordering was simple to do and descriptions are detailed so you know what to expect.

Date of experience: November 22, 2024
Iowa
1 review
0 helpful votes
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Awesome
December 2, 2024

Easy and fast. No problem with finding things on website. I would recommend trailer to friends

Date of experience: November 22, 2024
New York
1 review
0 helpful votes
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Guess what part you need!
December 2, 2024
Updated review

None of the parts relate to other parts. You have to do all the research to find the right part, often buying other parts that do fit. They need someone to coordinate what works with what. Doubtful if I will use them again!

Date of experience: November 22, 2024

Great site for hitch parts
November 23, 2024
Previous review

Great site for hitch parts

Date of experience: November 13, 2024
Texas
1 review
0 helpful votes
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Fast shipping. Very happy overall with this company. Products in stock and had the products within 4-5 days of ordering it.

Date of experience: November 30, 2024
North Carolina
1 review
0 helpful votes
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All good!
December 2, 2024

I needed to replace the hitch pin (bolt) for a Yakima bike carrier. Finding and ordering the correct item on the etrailer website was quick and simple. It was shipped immediately and arrived earlier than expected.

Date of experience: November 21, 2024
Maryland
1 review
0 helpful votes
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Have done many, many purchases over the years from etrailer and have never been disappointed with ANY aspect of it. Technicians always helpful with questions, lots of good videos to help with installations.

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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Review
December 2, 2024

Very fast service and correct order. Delivered to the package bin.

Date of experience: November 21, 2024
Illinois
1 review
0 helpful votes
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Easy to use website. Product worked as expected. No complaints!

Date of experience: November 21, 2024
California
1 review
0 helpful votes
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Not impressed
December 2, 2024

Ordered two dometic AC's. Both arrived boxes damaged and one complete unit was in need of complete assembly. Compressor and squirrel cage rumbling around in tray not secured by any means. Now that AC will not start, fire up or anything.

Date of experience: November 21, 2024
Iowa
5 reviews
0 helpful votes
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Very good product
December 1, 2024

Easy to work with and to order from. Everything was as ordered and shipped promptly. Packaged nicely and arrived in good order.

Date of experience: November 30, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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