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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Pennsylvania
1 review
0 helpful votes
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Ordering was easy; it was received quickly and in good condition. Review of product itself will have to come after Christmas :)

Date of experience: November 23, 2024
Minnesota
1 review
0 helpful votes
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Great shipping
December 3, 2024

I ordered 3 different items from 3 different venders to flat tow my pick up. Etrailers shipping was far better. Communication of shipping date and delivery was spot on. Most companies had the package off and don't care.

Date of experience: November 23, 2024
California
1 review
0 helpful votes
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From the personal email confirming my order on a Saturday, etrailer was fast and had the best price on NOCO products. They also sent an email letting me know my order had shipped, and one stating it had arrived. You will not find this level of personal customer service anywhere else. I would challenge anyone to give etrailer a try, and like me, you will be a repeat customer for life. Thanks to Amy at etrailer for the updates on my order!

Date of experience: November 23, 2024
California
1 review
0 helpful votes
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Mr Don
December 3, 2024
Updated review

I have never ever had a problem with etrailer. I recomend it to everyone. If you own a trailer etrailer is a good thing to have in your tool box.

Date of experience: November 23, 2024

Relieved a custom hitch for my car
October 10, 2024
Previous review

Great place to shop. Did not receive shipping info with a tracking no. On my order. I received it promptly.

Date of experience: September 30, 2024
Virginia
1 review
0 helpful votes
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Great website. Great products
December 3, 2024

Every order has come quickly and contained exactly what I ordered. The accompanying instructions have been clear and typically contained supporting graphics. No complaints.

Date of experience: November 23, 2024
Arizona
1 review
0 helpful votes
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Product
December 3, 2024

Trailer roof vent was better than original.
The insulation kit was perfect and a lot like original

Date of experience: November 23, 2024
Tennessee
2 reviews
0 helpful votes
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Quality Product, Great Value
December 3, 2024

The videos you have really help on both decision making and installation expectations

Date of experience: December 2, 2024
Georgia
1 review
0 helpful votes
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Simple, Quality and a Great price!
December 3, 2024

I'm a Swiss Army Knife kinda guy. So, adding a class 5 bumper pull hitch to our Semi was a long time coming. I shopped the huge heavy plates and ultimately decided on this one. 20k is plenty of capacity for us. Anything heavier will be a different type trailer. Installation was pretty self explanatory. I made sure it would fit, then took it to a local welding shop, and they had it mounted in less than two hours.

Date of experience: November 23, 2024
Minnesota
1 review
0 helpful votes
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Great availability and shipped fast
December 3, 2024

Needed a piece that broke on my stroller. Shipped fast. Ordered one extra thing I didn't really need so will check to see if I can return. Thank you

Date of experience: November 23, 2024
Iowa
2 reviews
0 helpful votes
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Turn signals for trailer
December 3, 2024

After discovering that not one, but both turned signals were out on my trailer on a trip coming back from Canada I was surprised to find the tail lights. I needed on each trailer and ordered them at a very affordable price and now I have working turn signals again thank you very much.

Date of experience: November 23, 2024
Texas
1 review
0 helpful votes
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Great item great company
December 3, 2024

Order item work great, fast service plus good communication

Date of experience: November 22, 2024
Texas
2 reviews
0 helpful votes
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Great deal
December 3, 2024

Quick, easy, great choices when ordering
Great communication
Quick delivery, great packaging

Date of experience: December 1, 2024
Texas
1 review
0 helpful votes
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Fast shipping, great packing!
December 3, 2024

Received all in 2 days. Very heavy duty boxes with good packing. I haven't installed yet, but all looks to be in good condition due to packing.

Date of experience: November 22, 2024
Kentucky
1 review
0 helpful votes
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Will definitely use y'all again
December 3, 2024

I am very happy with your service and way of doing business. Your installation videos were great, the delivery and shipping was good, and even your box with the note about hoping to do business moving forward was a good touch. I'll use y'all again for any trailer needs!

Date of experience: November 22, 2024
Wisconsin
1 review
0 helpful votes
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Great customer service
December 3, 2024

Great service. Was updated about every step of my order. Fast delivery.

Date of experience: November 22, 2024
Illinois
1 review
0 helpful votes
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Just as convenient as shopping online (eg- Amazon). Products have details, videos, reviews and support by professionals. My hitch trailer made it to me super quick. Also, lots of detailed follow ups and tracking aspects that I found super impressive.

Date of experience: November 22, 2024
California
1 review
0 helpful votes
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Great service, delivery, and product!
December 2, 2024

The snow chains ordered was a smooth process for ordering and support.

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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Awesome and quick prompt service
December 2, 2024

Product came in just as ordered and expected was installed in less than 10 minutes and ready to go

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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Right part, fixed right.
December 2, 2024

Great experience. Right part, fixed right. Easy web site to navigate.

Date of experience: November 30, 2024
Pennsylvania
1 review
0 helpful votes
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Trailer jack
December 2, 2024

Great transaction, easy check out, fast delivery, good quality.

Date of experience: November 22, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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