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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Ordering was easy; it was received quickly and in good condition. Review of product itself will have to come after Christmas :)
I ordered 3 different items from 3 different venders to flat tow my pick up. Etrailers shipping was far better. Communication of shipping date and delivery was spot on. Most companies had the package off and don't care.
From the personal email confirming my order on a Saturday, etrailer was fast and had the best price on NOCO products. They also sent an email letting me know my order had shipped, and one stating it had arrived. You will not find this level of personal customer service anywhere else. I would challenge anyone to give etrailer a try, and like me, you will be a repeat customer for life. Thanks to Amy at etrailer for the updates on my order!
I have never ever had a problem with etrailer. I recomend it to everyone. If you own a trailer etrailer is a good thing to have in your tool box.
Great place to shop. Did not receive shipping info with a tracking no. On my order. I received it promptly.
Every order has come quickly and contained exactly what I ordered. The accompanying instructions have been clear and typically contained supporting graphics. No complaints.
The videos you have really help on both decision making and installation expectations
I'm a Swiss Army Knife kinda guy. So, adding a class 5 bumper pull hitch to our Semi was a long time coming. I shopped the huge heavy plates and ultimately decided on this one. 20k is plenty of capacity for us. Anything heavier will be a different type trailer. Installation was pretty self explanatory. I made sure it would fit, then took it to a local welding shop, and they had it mounted in less than two hours.
Needed a piece that broke on my stroller. Shipped fast. Ordered one extra thing I didn't really need so will check to see if I can return. Thank you
After discovering that not one, but both turned signals were out on my trailer on a trip coming back from Canada I was surprised to find the tail lights. I needed on each trailer and ordered them at a very affordable price and now I have working turn signals again thank you very much.
Quick, easy, great choices when ordering
Great communication
Quick delivery, great packaging
Received all in 2 days. Very heavy duty boxes with good packing. I haven't installed yet, but all looks to be in good condition due to packing.
I am very happy with your service and way of doing business. Your installation videos were great, the delivery and shipping was good, and even your box with the note about hoping to do business moving forward was a good touch. I'll use y'all again for any trailer needs!
Great service. Was updated about every step of my order. Fast delivery.
Just as convenient as shopping online (eg- Amazon). Products have details, videos, reviews and support by professionals. My hitch trailer made it to me super quick. Also, lots of detailed follow ups and tracking aspects that I found super impressive.
The snow chains ordered was a smooth process for ordering and support.
Product came in just as ordered and expected was installed in less than 10 minutes and ready to go
Great experience. Right part, fixed right. Easy web site to navigate.
Great transaction, easy check out, fast delivery, good quality.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at [email protected] or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.

