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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
146
shipping
129
This company responds to reviews on average within 0 days

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213,408 reviews

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Arnold B.
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Good
June 14, 2016

Good

Date of experience: June 14, 2016
Andrea T.
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Everything went great and easy
June 14, 2016

Everything went great and easy

Date of experience: June 14, 2016
ANTHONY V.
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ON LINE PROCESS WAS VERY SIMPLE
June 14, 2016

ON LINE PROCESS WAS VERY SIMPLE

Date of experience: June 14, 2016
Julie B.
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Very convenient
June 14, 2016

Very convenient. Thank u.

Date of experience: June 14, 2016
John C.
2 reviews
0 helpful votes
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To expensive
June 14, 2016

To expensive. Cost should be quoted up front.

Date of experience: June 14, 2016
IMAN H.
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Cannot see the total amount due until after CC payment is submitted. Ripoff site full of bogus up-charges.

Date of experience: June 13, 2016
MARYANNE D.
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Plesent and easy, and conbiniense
June 14, 2016

Plesent and easy, and conbiniense. You have done a good work. THAKYOU.

Date of experience: June 13, 2016
Luis M.
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Thanks
June 14, 2016

Thanks

Date of experience: June 13, 2016
Linden M.
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Easy to renew, got tags quickly, will use again/

Date of experience: June 13, 2016
stephen G.
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Thanks
June 14, 2016

Thanks. Very easy to get done.

Date of experience: June 13, 2016
David S.
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Very fast
June 14, 2016

Very fast

Date of experience: June 13, 2016
Loraine D.
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I thought I was dealing directly with the tag agency which I had done for years. What a surprise it was when I got my bill and you charged me $20.00 for a service fee. I am a 73 year old woman with terminal cancer and I think I really got ripped off.

Date of experience: June 13, 2016
William R.
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My insurance co
June 13, 2016

My insurance co. Is Progressive! That is not an option on filling out information

Date of experience: June 13, 2016
VICTOR C.
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Wasn't happy with the tag fee of $19.95
June 13, 2016

Wasn't happy with the tag fee of $19.95. Made me wonder if I could have saved that fee by going to the tag office!

Date of experience: June 13, 2016
Peggy C.
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I'm absolutely surprised and delighted that someone actually called me from eTag service for the DMV Registrations Renewal, Matt is beyond helpful to make sure that I will be receiving my refund of the overpayment (I was suppose only pay a penalty but there were no options for me to do so) today, and I would say that this IS a wonderful customer service for sure!

Date of experience: June 13, 2016
Pamela H.
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Couldn't fill in birth date or phone without messing with it for a while

Date of experience: June 13, 2016
FIELDS M.
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Quick and fast
June 13, 2016

Quick and fast

Date of experience: June 13, 2016
BEVERLY C.
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Easy and fast
June 13, 2016

Easy and fast

Date of experience: June 12, 2016
ADRIANA R.
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Excellent service
June 13, 2016

Excellent service

Date of experience: June 12, 2016
LARRY C.
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FAST & GOOD
June 12, 2016

FAST & GOOD

Date of experience: June 12, 2016