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eTags

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.


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eTags Reviews Summary

The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.

This summary is generated by AI, based on text from customer reviews

service
145
shipping
128
This company responds to reviews on average within 0 days

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213,408 reviews

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Visa F.
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Excellent service and well worth the money considering the loss of time and $$ involved in going to the dysfunctional and useless CA DMV. Feel free to post the review on your site if you'd like.

Date of experience: June 21, 2016
SANDRA S.
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Excellent!
June 21, 2016

Excellent!

Date of experience: June 21, 2016
Brad S.
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It was quick, I hope it is accurate
June 21, 2016

It was quick, I hope it is accurate

Date of experience: June 21, 2016
Donna Z.
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It was very fast service
June 21, 2016

It was very fast service -- quicker than I expected. Thank you.

Date of experience: June 21, 2016
Carlotta S.
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Easy and quick
June 21, 2016

Easy and quick. Thank you.

Date of experience: June 21, 2016
Franciscus G.
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I'm really happy I could request the decal online. However it seems I've paid $25 extra compared I should have done it at another agency

Date of experience: June 21, 2016
EDWARD G.
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EASY SIGN UP!
June 21, 2016

EASY SIGN UP!

Date of experience: June 20, 2016
jefrep L.
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Beware!
June 20, 2016

Beware! This private for profit business is utilizing deceptive practices to lure people away from renewing their registration online through the respective county government site. People unknowingly are spending an extra $30 fee to have their registration renewed when the same process can be accomplished at the county site without paying the extra fee! Bogus company with deceptive practices needs to be investigated!

Date of experience: June 20, 2016
ANGEL R.
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Slow page
June 20, 2016

Slow page

Date of experience: June 20, 2016
Joseph S.
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When I get my order i can give you a better overall shopping experience

Date of experience: June 20, 2016
HERBERT K.
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Easy & efficent
June 20, 2016

Easy & efficent

Date of experience: June 20, 2016
Kathryn H.
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It was user friendly but expensive
June 20, 2016

It was user friendly but expensive. Also following up for help is difficult. My spouse somehow managed to throw away the sticker for my tag and we need to order a replacement. I need to speak with a live person since there are no directions to cover losing your yellow sticker. The phone lines keep telling me to go to the site and the site is asking for my evaluation. I need a question answered, hopefully before the end of June when I leave the country for a week.

Thank you
Kathryn

Date of experience: June 20, 2016
Kelly T.
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It was great not having to stand in line
June 20, 2016

It was great not having to stand in line.

Date of experience: June 20, 2016
Dorothea E.
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Didn't realize all the fees involved
June 20, 2016

Didn't realize all the fees involved. Nor that I was buying for two years. People were nice but the price was well over what I would have paid if I just went up the way to have my tags renewed. No cost for delivery, no cost for using my credit card and no service fee. Did get that back, thank you. My original cost was $46 and some change and I ended up paying over $100 bucks. Wow! I'm on a very tight budget. I'll never do money items on the computer again. I got caught before but felt e tags was where I should go and it wasn't. Thanks anyway. Sorry.

Date of experience: June 20, 2016
Patricia P.
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Simple to do and I hope it site is secure as any web purchasing is a scary thing these days.

Date of experience: June 20, 2016
BettyAnn C.
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If all goes well, it was easier then going to sit at the DMV and wasting time.

Date of experience: June 19, 2016
Sharlene P.
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Ok
June 19, 2016

Ok. I think the fees are extremely high.

Date of experience: June 19, 2016
Claire S.
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Easy!
June 19, 2016

Easy!

Date of experience: June 19, 2016
Rosalyn C.
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I would like to know how much my license plates are going to cost me.
I know it will be higher than $51.80.

Date of experience: June 19, 2016
Alicia Y.
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That page is very good cuz i save time
June 19, 2016

That page is very good cuz i save time
Thanks

Date of experience: June 19, 2016